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What is the role of a Account Delivery Manager at Jobgether?

The Account Delivery Manager position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this Account Delivery Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Account Delivery Manager role?

Full-time or part-time position

What industry does this Account Delivery Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Account Delivery Manager job?

Compensation will be discussed during the hiring process.

Account Delivery Manager job near me in United States, Other / Non-US at Jobgether

Account Delivery Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Delivery Manager in the United States.

This role sits at the center of customer success and technical delivery for a global SaaS platform powering the electric vehicle charging ecosystem. You will act as the end-to-end owner of a portfolio of enterprise customers, ensuring they achieve value across onboarding, operations, and long-term growth. Working in a highly cross-functional environment, you will coordinate technical, product, and business stakeholders to resolve issues and drive adoption. The position blends relationship management, delivery oversight, and hands-on problem solving within a complex B2B software environment. You will be expected to translate customer needs into actionable requirements and ensure seamless execution across teams. This is a high-impact role where ownership, communication, and structured execution directly shape customer success and platform adoption.

Accountabilities:

Own and manage a portfolio of enterprise customers end-to-end, developing a deep understanding of their business objectives, operational context, and technical environment.
Serve as the primary point of contact for operational and technical stakeholders, ensuring alignment between customer priorities and platform capabilities.
Oversee service delivery activities, including incident and escalation management, SLA tracking, and resolution of customer issues, including hands-on support when needed.
Coordinate onboarding of new clients in collaboration with internal technical and product experts to ensure smooth implementation and adoption.
Organize regular operational reviews, account health checks, and status updates to maintain transparency and proactive issue management.
Orchestrate internal specialists by translating customer needs into structured requirements and driving cross-functional execution across product, engineering, and business teams.
Act as a customer advocate by surfacing feedback, usage trends, and product improvement opportunities to internal stakeholders.

Requirements:

3+ years of experience in a customer-facing role within a software or SaaS environment, such as Account Management, Customer Success, Technical Account Management, or Service Delivery.
Proven ability to manage strategic relationships across both technical and business stakeholders in complex B2B environments.
Strong technical fluency with the ability to understand software architecture, integrations, and SaaS platforms, and translate between technical and business contexts.
Experience managing cross-functional projects and driving delivery across multiple teams and stakeholders under tight deadlines.
Demonstrated ability to coordinate internal experts and align diverse groups around shared customer outcomes.
Strong communication, organizational, and problem-solving skills with a proactive and structured approach to ownership.
Fluent English, both written and spoken, with a continuous learning mindset and adaptability to evolving products and environments.

Benefits:

Opportunity to join a fast-growing company shaping the future of global electric mobility infrastructure.
Work alongside a highly experienced and collaborative international team.
Flexible working hours supporting work-life balance.
Extra day off for your birthday.
Additional vacation days after tenure milestone.
Regular social events and team-building activities.
Comprehensive medical insurance coverage for employees and their families.
Monthly allowance for shared mobility services.
Access to an electric vehicle for personal use on a recurring basis.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Account Delivery Manager in United States at Jobgether

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