Office Manager - River Dental, Stratford, ON in Stratford, Ontario at 123Dentist

We are seeking an experienced and motivated Dental Office Manager to lead daily operations in a busy, patient-focused dental practice. The ideal candidate is organized, professional, solutions-oriented, and passionate about creating an exceptional experience for both patients and team members.

• Oversee daily clinic operations and team performance
• Support and coach administrative and clinical staff
• Manage scheduling, staffing coordination, and workflow efficiency
• Monitor office production, collections, and KPIs
• Handle patient concerns and ensure excellent customer service
• Support HR functions including onboarding, training, and team development
• Maintain compliance with office policies, health and safety standards, and regulatory requirements with the help of the Clinical Manager
• Coordinate with dentists and leadership to support practice growth and operational goals

• Previous dental office management experience preferred, and or clinical experience.
• Strong knowledge of dental practice management software (Tracker experience considered an asset)
• Excellent leadership, communication, and conflict-resolution skills
• Strong organizational and multitasking abilities
• Understanding of dental insurance, government programs, and treatment coordination
• Ability to work in a fast-paced environment while maintaining professionalism and positivity

Learn more about our team and clinic here: https://www.riverdentaloffice.com/

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

WHAT WE ARE OFFERING:

• Full-time position
• Permanent
• Benefits : 2 recalls per year for yourself and immediate family members
• State-of-the-art technologies/equipment (ITero, I/O cameras)
• Parking available
• Transit accessible
• Bonus incentives
• Opportunity for professional advancement
• Team building activities
• Recognition through our monthly Ambassador program
• Mentorship and training from highly skilled, experienced dental professionals; a great opportunity to grow and excel
• Collaborative team and environment to help you succeed as an Office Manager. Working at River Dental, you will experience a team-oriented environment as it is a massive part of who we are.

SCHEDULE:

• 35-40 hrs a week.
• No evening hours.
• The office is open 1 Saturda per month for half a day.

WHAT WE ARE LOOKING FOR:

• Dental Experience is required
• 2X year of experience is required in dental office management or dental administration
• Experience with dental practice management software such as Tracker is considered an asset
• Highly proficient in MS Office (MS Excel and MS Outlook)
• Strong written and communication skills when speaking with patients and dental providers
• Strong knowledge of medical and dental terminology and processes
• Experience maintaining a professional level of patient privacy
• Demonstrated experience managing budgets, and other financial transactions
• Demonstrated ability to communicate effectively with patients and families
• Customer service mindset

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

JOB ID: 11526

Open role for an existing vacancy