Assistant Branch Manager in Howell, Michigan at Bank of Ann Arbor

Full Time - The ability to work some evenings and weekends is required.

Responsible for day-to-day management of branch operations to ensure efficiency and compliance with bank policies and procedures. Provide guidance and training to branch personnel on operational problems, handling of exceptions, adjustments and sales. Ensure efficient and courteous customer service is maintained in branch. Project a positive image of the bank within the community through involvement in local organizations. Participate in personnel decisions including hiring, scheduling, and evaluating performance. Oversee the opening and closing of the branch. Provide expert service to customers and resolves customer problems, complaints, and inquiries in a timely and efficient manner. Perform relationship banker duties as required.

Primary Responsibilities:

• Create a Service Environment: Build and promote branch identity and promote overall ownership and accountability for improving customer service levels and branch success by broadening the relationships and creating new relationships.
• Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when necessary.
• Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.

Job Duties:

• Ensure staff achieves sales and service objectives by coaching and presenting outstanding individual performance in these areas.
• Identify problems and initiate resolutions efficiently, notify appropriate resources of issues, and outcomes, and ensure inquiries and investigations are completed in a timely manner.
• Oversee and audits operational procedures, which may include those for ATM, safe deposit, negotiable instruments, night deposit, etc.
• May function as vault teller, responsible for distribution, verification and proof of vault cash.
• Perform security function by opening and closing bank and vault and ensuring overall safety and security of bank personnel.
• Assist Branch Manager in ensuring bank security and compliance, compliance with state and federal laws within scope of position, and prominent display of required posters.
• Accomplish bank customer service operations by orienting, training, assigning, scheduling, and coaching staff.
• Directly supervise employees in the Retail Department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, which include but are not limited to: training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Support less experienced Relationship Bankers by verifying transactions, signing checks, explaining procedures, and providing overrides, as necessary.
• Manage branch in the absence of Branch Manager.
• Assumes additional responsibilities as required.

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 2-5 years of experience in Branch Banking with supervisory responsibility.
• Sales orientation. Possesses the ability and desire to anticipate customers’ needs to offer and sell the appropriate banking products to customers.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.
• Must have strong verbal, written, math, customer service, sales, banking, PC and operational skills.
• Must be able to handle stressful situations.
• Demonstrated ability to supervise others is required.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.