Credit & Collections Specialist in Glendale, California at Glen Park Senior Living
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Job Description
Glen Park Senior Living is seeking a detail-oriented and professional Credit & Collections Specialist to support the community's accounts receivable, resident billing, payment follow-up, and collections activities.
This position will help maintain accurate resident account balances, monitor outstanding receivables, communicate with residents and responsible parties regarding balances, and coordinate payment-related matters with internal departments. The ideal candidate combines strong financial organization with a compassionate and respectful approach when working with seniors and their families.
Key ResponsibilitiesAccounts ReceivableMonitor resident accounts and outstanding balances.
Review account activity for accuracy and completeness.
Post payments, credits, adjustments, and other approved transactions.
Reconcile resident accounts and investigate discrepancies.
Maintain accurate accounts-receivable records.
Prepare aging reports and other receivables reports for management.
Monitor aging resident balances and identify accounts requiring follow-up.
Contact residents, responsible parties, and authorized representatives regarding outstanding balances.
Communicate payment expectations and account information professionally and respectfully.
Document collection contacts and payment arrangements.
Follow up on promised payments and outstanding commitments.
Escalate seriously delinquent or disputed accounts according to company procedures.
Assist with developing appropriate payment arrangements subject to management approval.
Respond to routine billing and account questions.
Explain invoices, balances, payments, credits, and account activity in clear language.
Handle sensitive financial conversations with professionalism, patience, and discretion.
Work with families and responsible parties to resolve routine account discrepancies.
Refer complex financial, legal, or policy matters to appropriate management personnel.
Review resident invoices for accuracy.
Coordinate with billing and administrative teams regarding account changes.
Assist with researching billing discrepancies.
Track credits, adjustments, refunds, deposits, and other account activity.
Help ensure billing records are updated following approved changes in resident status or services.
Process and record resident payments received through approved payment methods.
Reconcile payment records against resident accounts.
Research unidentified or incorrectly posted payments.
Coordinate payment-related issues with accounting or management.
Maintain appropriate documentation for payment transactions.
Assist with monitoring applicable third-party balances and payments.
Coordinate with billing personnel regarding unresolved insurance-related receivables.
Track outstanding documentation required for payment processing.
Follow up on unresolved account items according to established procedures.
Prepare weekly and monthly accounts-receivable aging reports.
Monitor collection activity and outstanding balances.
Assist with month-end account reconciliation.
Identify unusual account activity or recurring discrepancies.
Provide management with updates regarding significant outstanding balances.
Maintain organized resident financial records.
Update account notes and collection documentation accurately.
Assist with audits and financial reviews.
Coordinate with accounting, administration, admissions, and resident-services personnel.
Support improvements to billing and collections workflows.
Perform other accounting and administrative duties as assigned.
High school diploma or equivalent.
2–4 years of experience in accounts receivable, collections, billing, credit administration, bookkeeping, or a related field.
Strong numerical and organizational skills.
Excellent attention to detail.
Professional written and verbal communication skills.
Ability to handle sensitive financial information confidentially.
Proficiency with Microsoft Excel, Google Sheets, email, and standard office software.
Ability to manage multiple accounts, deadlines, and follow-up activities.
Strong problem-solving and documentation skills.
Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience in senior living, assisted living, skilled nursing, healthcare, or another service-based organization.
Experience with resident billing or healthcare accounts receivable.
Familiarity with accounting, billing, or electronic-record systems.
Experience working with payment plans and account reconciliations.
Previous experience communicating with families or responsible parties regarding financial accounts.
Accounts receivable
Credit and collections
Resident billing
Payment processing
Account reconciliation
Aging reports
Collection follow-up
Financial documentation
Customer service
Confidentiality
Communication
Organization
Problem-solving
Attention to detail
Competitive compensation
Paid time off and company holidays
Medical, dental, and vision benefits where eligible
Retirement savings options
Paid onboarding and training
Professional development opportunities
Supportive senior living environment
Opportunities for career advancement
This position provides accounts-receivable and collections administration and does not independently provide legal, tax, financial-advisory, or debt-collection legal advice. Collection activities must follow company policies and applicable federal, state, and local requirements. Sensitive disputes, legal matters, or escalated accounts should be referred to appropriate management or qualified professionals.
Equal Opportunity EmployerGlen Park Senior Living is committed to maintaining a professional, inclusive, respectful, and resident-centered workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable employment laws.