Production and Fulfillment Supervisor in Pymouth, Minnesota at Merchology

{Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.}

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Production & Fulfillment Supervisor to join our Operations team. Reporting to the Senior Operations Manager, the Production & Fulfillment Supervisor is a critical role that is responsible for overseeing individual and team performance to successfully meet company cost, quality, and delivery objectives for the production of customized products.

PRIMARY RESPONSIBILITIES

A successful Production & Fulfillment Supervisor will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Manage individual and team performance through timely feedback and coaching conversations.
• Maintain SME knowledge of the machine operations under the purview of the position.
• Active participant in peak season staffing, including conducting interviews, training, and onboarding.
• Identify problems, develop solutions, and suggest changes when necessary.
• Maintain and communicate on key area metrics to team and stakeholders.
• Support project improvements across facilities and departments.
• Monitor attendance and keep accurate recordkeeping and documentation.
• Communicate positively within and across departments to gather information needed to make decisions.
• Take corrective action and work with manager on any disciplinary decisions up to written warning level.
• Effectively delegate and empower others to manage increasing workload as needed.
• Inspire, influence, and guide others to participate in common goals.
• Learn and implement EOS structure and principles for everyday success.
• Foster a culture centered around Merchology’s Core Values - exhibit Servant Leadership ideologies while coaching employees for success.
• Additional projects or duties as assigned.

? Ability to stand for 7-9 hours per day.

? Previous leadership experience in a production environment

? Detail oriented, organized, and accurate

? Positive attitude and team leadership

? Ability to lift up to 40 pounds repeatedly.

? Ability to read and understand basic English instruction (colors, left/right)

? Excellent vision and fine motor skills to work with detailed products, small parts machinery, and fine threads.

? Excellent employee relations skills to lead in a team setting.

? Positive employee relations with all other staff

? Excellent ability to make collaborative decisions.

? Intermediate experience with Office 365 products (e.g., Outlook, Word, Excel)

PREFERRED QUALIFICATIONS

• Experience working in a manufacturing or production setting.
• Bilingual English/Spanish
• Previous knowledge of sewing and embroidery machines

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

LOCATIONS

• 3000 Niagara Lane North, Plymouth, MN 55447
• Fully onsite role

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.