IT Technician in Charleroi, Pennsylvania at Pennsylvania Food Corporation

Position Summary

The IT Technician is responsible for providing day-to-day technical support for employees, computer systems, hardware, software, network connectivity, and related technology resources. This role serves as a first point of contact for IT support needs, troubleshooting issues, maintaining equipment, supporting system access, and helping ensure reliable technology operations across the organization.

Essential Duties and Responsibilities

• Provide technical support to employees for hardware, software, network, printer, phone, and system access issues.

• Respond to support requests in a timely, professional manner and document issues, resolutions, and follow-up actions in the appropriate tracking system.

• Install, configure, maintain, troubleshoot, and repair desktop computers, laptops, mobile devices, printers, peripherals, and related equipment.

• Set up workstations, user accounts, email access, permissions, and equipment for new hires, transfers, and role changes.

• Assist with onboarding and offboarding technology needs, including equipment preparation, account setup, access changes, and asset recovery.

• Monitor, maintain, and support basic network connectivity, including wired and wireless access, switches, routers, and related infrastructure as assigned.

• Install, update, and troubleshoot operating systems, business applications, antivirus tools, security patches, and other approved software.

• Support cybersecurity best practices by helping maintain secure systems, identifying potential risks, and educating users on safe technology use.

• Maintain accurate inventory records for IT equipment, licenses, accessories, and assigned assets.

• Escalate complex technical issues to appropriate internal or external resources while maintaining communication with end users.

• Assist with technology projects, equipment upgrades, system rollouts, and process improvements.

• Maintain confidentiality of company, employee, and system information in accordance with company policies.

• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent required; associate degree, technical certification, or coursework in Information Technology, Computer Science, Networking, or a related field preferred.

• Prior experience in IT support, help desk, desktop support, or technical troubleshooting preferred.

• Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, printers, mobile devices, and common business software.

• Basic understanding of networking concepts, including IP addressing, Wi-Fi, VPN, DNS, DHCP, and troubleshooting connectivity issues.

• Ability to diagnose technical issues, research solutions, and resolve problems efficiently.

• Strong communication and customer service skills, with the ability to explain technical information to non-technical users.

• Ability to manage multiple priorities, follow procedures, and maintain accurate documentation.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

Preferred Qualifications

• CompTIA A+, Network+, Security+, Microsoft, or other relevant technical certifications.

• Experience using help desk ticketing systems and remote support tools.

• Experience supporting Microsoft 365, Active Directory, endpoint management tools, VoIP systems, security cameras, access control systems, or similar business technologies.

• Experience in a manufacturing, distribution, food production, or multi-site business environment.

Knowledge, Skills, and Abilities

• Strong problem-solving, analytical, and troubleshooting skills.

• Service-oriented approach with patience, professionalism, and responsiveness.

• Ability to work independently and collaboratively with employees, vendors, and IT team members.

• Strong attention to detail and commitment to follow-through.

• Ability to prioritize urgent technology needs while maintaining routine support responsibilities.

• Willingness to learn new systems, tools, and technologies as business needs evolve.

Physical Requirements and Work Environment

• Ability to sit, stand, walk, bend, reach, and lift or move IT equipment as needed.

• Ability to lift up to 50 pounds occasionally, including computers, monitors, printers, and related equipment.

• Ability to work at a desk, in office areas, equipment rooms, production areas, or other business locations as needed.

• May require occasional travel between company locations or availability outside normal business hours for urgent support needs, system maintenance, or project work.

Equal Employment Opportunity

The company is an Equal Opportunity Employer and is committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.