Night Auditor in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Monarch San Antonio – A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

The Night Auditor is responsible for ensuring the accurate reconciliation of daily financial transactions while delivering seamless, discreet, and personalized guest service during overnight hours. This role combines financial precision with refined hospitality, serving as a trusted overnight ambassador of the property and brand.

What You'll Do

Financial & Audit Responsibilities

• Perform daily audit procedures, ensuring accuracy of all financial transactions across front office, food and beverage, spa, and ancillary outlets.
• Reconcile room revenue, tax postings, and payment methods in accordance with brand and accounting standards.
• Balance daily cash, credit card, and ledger accounts; investigate and resolve discrepancies.
• Prepare and distribute daily financial reports to management and corporate offices as required.
• Maintain strict confidentiality of financial and guest information.

Front Office & Guest Service

• Provide warm, polished, and anticipatory service to guests during overnight hours.
• Efficiently manage late-night check-ins, early-morning departures, and guest inquiries.
• Handle guest concerns with professionalism, discretion, and a service recovery mindset.
• Assist VIP, repeat guest, and special-status guest needs overnight.

Overnight Operations Support

• Act as a key overnight operational contact in coordination with the Overnight Manager or Manager on Duty.
• Monitor lobby presentation, front desk standards, and overnight guest areas to ensure five-star appearance.
• Coordinate with valet, security, engineering, and housekeeping to address guest requests or incidents.
• Respond appropriately to emergencies, system issues, or unexpected situations.

Systems, Compliance & Reporting

• Ensure all postings are accurate in the Property Management System (PEP).
• Verify room rates, packages, allowances, and no-show charges.
• Maintain audit checklists, logs, and compliance documentation.
• Communicate unresolved issues clearly for morning operations follow-up.

What You'll Bring

Required Education

• High School Diploma or equivalent required.

Required Experience

• Overnight shift experience required.

Preferred Experience

• 1–2 years of experience in front office, accounting, or night audit in luxury or upscale hospitality preferred.
• Prior experience with PMS and POS systems such as PEP and Toast preferred.

Required Skills and Abilities

• Strong understanding of hotel accounting principles and front office operations.
• Exceptional attention to detail and numerical accuracy.
• Strong organizational and time-management skills.
• Calm, professional demeanor during overnight hours.
• Excellent verbal and written communication skills.
• Ability to multitask independently and make sound decisions.
• Discretion, integrity, and respect for guest confidentiality.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.