Operations Specialist at ONBOARD LOGISTICS USA INC – JAMAICA, New York

Onboard Logistics is seeking a dedicated and detail-oriented Operations Specialist to join our growing New York branch. The ideal candidate will play a crucial role in coordinating daily air and ocean export/import activities, ensuring documentation accuracy, shipment tracking, vendor coordination, and seamless customer service. This position requires strong logistics expertise, problem-solving ability, and a commitment to delivering exceptional service while maintaining compliance and operational efficiency.

* Coordinate daily operations for assigned accounts across air and ocean exports/imports.

* Prepare, review, and process documentation, including commercial invoices and bills of lading.

* Track shipments from departure to arrival, keeping clients informed at every stage.

* Conduct warehouse visits for box counting content verification, pallet breakdown, and repacking.

* Deliver documents and small packages (up to 25 lbs) to co-loaders when required.

* Research transportation methods and prepare competitive client quotations.

* Manage customer expectations through SOPs, KPIs, and account-specific metrics.

* Handle foreign-to-foreign shipments, OS&Ds, PO entries, and Schedule B inputs.

* Collaborate with internal departments and external partners to ensure smooth service delivery.

* Support continuous improvement initiatives and report non-conformities or risks.

* Perform other operational duties as assigned by management.

* 25 years of experience in freight forwarding or logistics operations.

* Strong problem-solving skills and ability to address customer issues quickly.

* Proficiency with Microsoft 365 (Excel, Outlook, Teams, Word).

* Systems knowledge: Enaxis, Twiins, and CargoWise (preferred).

* Excellent verbal and written communication skills; bilingual English/Spanish a plus.

* Strong organizational skills with the ability to manage multiple priorities.

* Team player with interpersonal skills and accountability.

* Basic accounting knowledge is desirable.

* A fast-growing company with career growth opportunities.

* Competitive compensation and benefits package.

* A collaborative and supportive team culture.

* Clear leadership visibility and impact on branch performance.

* Opportunities for professional development and advancement.

Job Type: Full-time

Location: New York NY

* Health, dental, and vision insurance

* 401(k) with matching

* Employee discounts

* Professional growth opportunities

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.