Strategic Account Manager in Brazil, Indiana at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in Brazil.
This role is a high-impact, customer-facing position focused on managing and expanding strategic enterprise relationships within the fintech, fraud prevention, and compliance space. You will act as a trusted advisor to key clients, helping them maximize the value of advanced risk and fraud detection solutions powered by AI, machine learning, and behavioral analytics. Operating in a remote-first, global environment, you will combine strategic account management with solution-oriented consulting, working closely with product, engineering, and risk teams. The role blends commercial ownership, technical understanding, and client success execution, making it ideal for someone who thrives in complex, data-driven B2B environments. You will be responsible for driving account growth while ensuring successful implementation and long-term customer satisfaction. This is a highly collaborative position where your work directly influences revenue expansion, product adoption, and fraud prevention outcomes.
You will be responsible for managing strategic enterprise accounts end-to-end, ensuring customer success while driving expansion, product adoption, and long-term value creation.
- Own and manage strategic enterprise client relationships as the primary point of contact
- Drive account growth by identifying upsell and expansion opportunities within existing clients
- Lead implementation and onboarding processes, ensuring successful go-live milestones
- Collaborate with internal teams such as product, engineering, and risk analytics to deliver client solutions
- Act as a trusted advisor on fraud prevention, payments, compliance, and risk strategies
- Monitor, analyze, and communicate key performance indicators such as fraud rates and system performance
- Translate complex technical and business challenges into actionable client solutions
- Partner with technical account managers and data teams to address fraud typologies and evolving client needs
- Support API integration discussions and technical troubleshooting in collaboration with engineering teams
- Maintain strong documentation and tracking of client activities using CRM and internal tools
- Ensure continuous value delivery and long-term client satisfaction
You are a seasoned customer-facing professional with strong technical understanding and deep expertise in fintech, fraud, or compliance-driven environments.
- 7+ years of experience in B2B SaaS, ideally in fintech, fraud prevention, or compliance domains
- Proven experience in roles such as Account Manager, Customer Success Manager, or Solutions Architect
- Strong understanding of fraud detection, payments, KYC/AML, and compliance processes
- Deep knowledge of the Brazilian financial ecosystem and related risk typologies
- Experience managing enterprise-level client relationships and complex stakeholder environments
- Strong technical aptitude, including API integrations and system troubleshooting
- Experience working with BI tools such as BigQuery, Metabase, or similar platforms
- Strong project management and coordination skills across multiple internal teams
- Ability to analyze data and translate insights into strategic recommendations
- Excellent communication and presentation skills in client-facing environments
- Fluent in Portuguese, English, and Spanish (professional proficiency required)
- Strong ownership mindset with the ability to operate independently in a remote environment
- Experience working in fast-paced, high-growth SaaS environments
- Competitive compensation package including base salary, bonus, and equity
- Remote-first work model (work from anywhere)
- Flexible paid time off and year-end break
- Health, dental, and vision insurance for employees and dependents (region-dependent)
- Retirement savings contribution matching (region-dependent)
- Home office setup stipend (equipment support)
- Monthly meal and social engagement stipends
- Annual wellness stipend
- Annual learning and development budget
- Access to modern tools and MacBook Pro provided
- Opportunity to work with a global, high-performing team in a fast-growing company
- Exposure to cutting-edge fraud prevention and AI-driven technologies