Group Sales Coordinator at Basecamp – Canmore, Alberta

Group Sales Coordinator

Basecamp Property Management Ltd., Canmore or Calgary

About Basecamp

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

• Quarterly profit share program!

• Group health benefits plan (Dental, Vision, Paramedical, and more)

• Generous staff discounts at all our properties

• Family and friends discount at Basecamp properties

• Free access to the Everwild Nordic Spa

• Discounts on food & beverage at Rhythm & Howl

• Company paid staff events.

• Room for advancement in our growing company

• Be part of western Canada's fastest-growing hospitality brand

• A hands-on people focused Basecamp culture

Position Overview

We require a full-time permanent Group Sales Coordinator to assist our Revenue & Sales team. The Group Sales Coordinator is responsible for efficiently managing group bookings, coordinating events, facilitating communication across departments, handling inquiries, and supporting the revenue team through report generation to ensure successful group sales operations.

Salary: $45,000 - $50,000 yearly

Shifts: Full-time, Permanent, Weekend Availability

Location: Canmore or Calgary

Key Responsibilities:

Group Booking Coordination:

• Efficiently manage guestroom blocks, overseeing pick-up numbers, reservation methods, billing, and VIP guest arrangements.
• Address group inquiries, facilitate bookings, and organize site visits.
• Manage FIT reservations, ensuring a smooth process.
• Cultivate positive relationships with travel agents and tour operators to enhance overall guest satisfaction.

Event Coordination and Communication:

• Coordinate event details with clients, ensuring timely execution and meeting deadlines.
• Foster communication with various departments, including the front desk, housekeeping, food and beverage, and maintenance.
• Serve as the main point of contact for group inquiries, providing timely and accurate information.

Revenue Support and Reporting:

• Support the revenue team by producing daily, weekly, and monthly revenue reports as needed.
• Other tasks as assigned.

Requirements

• Must be available to work weekends.
• Proven experience in sales coordination or related roles.
• Must have reliable access to a personal vehicle for work-related travel.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent interpersonal and communication skills for effective collaboration with clients and various internal departments.
• Familiarity with reservation systems and hotel operations.
• Customer-focused mindset with the ability to address and resolve inquiries promptly.
• Proficient in generating and analyzing revenue reports using relevant software.
• Detail-oriented approach to ensure accuracy in managing guestroom blocks and event coordination.
• Ability to adapt to a fast-paced environment and work well under pressure.
• Knowledge of FIT reservations and experience in maintaining positive relationships with travel agents and tour operators is a plus.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.