Human Resources Generalist at KEMBA Financial Credit Union – Columbus, Ohio

Title: Human Resources Generalist

Reports to: Senior Human Resources Manager

Supervises: None

Status: Exempt

Objective

The Human Resources Generalist supports a broad range of Human Resources functions with primary responsibility for benefits and wellness administration, payroll and Human Resources Information System support, compliance, associate relations, retention, performance management and the appraisal process, compensation and incentive support, workforce planning activities, job description development, and related Human Resources support activities. The role partners with leadership to ensure consistent application of policies, regulatory compliance, and a positive associate experience. Occasional support of recruitment activities may be required.

Duties and Responsibilities

• Administers benefits, wellness, and leave programs, including enrollments, terminations, qualifying life events, and ongoing plan administration
• Completes and submits benefit-related billings; reconciles invoices and coordinates with benefit vendors and third-party administrators
• Works with third-party administrators to support compliance requirements related to benefit and retirement plans, including COBRA and required reporting
• Administers and supports leave programs including FMLA, short-term and long-term disability, employee assistance programs, tuition reimbursement, unemployment, and workers’ compensation
• Supports accommodation and return-to-work processes by coordinating documentation and tracking requirements in partnership with leadership and vendors
• Supports retirement plan administration activities, including enrollments, distribution requests, and year-end census or reporting support
• Assists in preparation and review of associate benefit statements and benefit-related communications
• Sets up new associates in payroll and timekeeping systems and maintains accurate records throughout employment
• Partners with leaders on timesheet review and correction needs, ensuring timely resolution of discrepancies and accurate payroll processing in partnership with Accounting
• Updates and maintains associate records in payroll, timekeeping, Human Resources Information Systems, and performance management systems in accordance with internal policies and state and federal guidelines
• Prepares and maintains associate personnel files and ensures appropriate confidentiality and record retention
• Maintains employment eligibility documentation and completes required new hire reporting in accordance with applicable regulations
• Participates onboarding and orientation activities by providing information on policies, procedures, and benefit programs to ensure associates are informed of Human Resources programs
• Supports associate relations and retention efforts by responding to associate and leader inquiries and assisting with documentation and issue resolution
• Supports workplace investigations as assigned by Human Resources leadership, including documentation, coordination, and follow-up
• Administers associate sentiment surveys, including pulse, engagement, exit, and stay interviews, and partners with Human Resources leadership to translate insights into engagement and retention action plans
• Supports performance management processes, including documentation and guidance on process steps
• Supports the appraisal process, including communications, tracking, documentation, and completion reporting
• Assists with salary administration activities, including participation in salary surveys and maintaining related documentation
• Supports compensation and incentive administration activities by maintaining program documentation, supporting eligibility tracking, and assisting with communications in partnership with Human Resources leadership
• Partners with leaders to Develop, create, update, and maintain job descriptions in partnership with department leaders to ensure accuracy and consistency
• Supports workforce planning activities by maintaining headcount and position tracking and assisting with staffing movement documentation
• Supports change management efforts related to Human Resources programs, processes, and systems by assisting with communications, documentation, and coordination
• Tracks and reports Human Resources metrics such as turnover, retention, appraisal completion, benefits participation, and leave trends to support planning and compliance efforts
• Updates the Associate Handbook and other relevant process and policy documents in partnership with Human Resources leadership, department, and legal partners
• Develops and administers various Associate relations programs and activities including Associate awards, retention and recognition programs, Associate discount programs and planning of special events
• May occasionally support recruitment activities as needed, including coordinating interviews, preparing documentation, responding to applicant inquiries, or supporting recruiting events during peak or specialized hiring needs
• Always maintains utmost confidentiality regarding all matters of Human Resources Administration
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
• Communicates with coworkers or peers without exhibiting behavioral extremes
• Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
• Responds appropriately to feedback
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources Management, Business Management or equivalent education and experience
• 5+ Years of experience in supporting Human Resources functions
• Thorough knowledge of Human Resources policies, procedures, federal / state laws and regulations, corporate policy, and employee benefit programs
• Knowledge of most Microsoft Office software
• Solid interpersonal and public relations skills
• Strong organizational skills and attention to detail
• Must value a high degree of accuracy
• Professional demeanor
• Exceptional oral and written communication skills
• Assertive problem-solving skills

Desired Qualifications

• Certifications in Human Resource

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

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