Imaging Clinical Supervisor at Trinity Health - IHA – Ypsilanti, Michigan

POSITION DESCRIPTION:

The Imaging Clinical Supervisor is responsible for overseeing certain areas of the Urgent Care or Surgery Imaging offices in collaboration with the Associate Division Director-Urgent Care or Program Manager-Surgery. Provides friendly, efficient, fiscally-responsible and customer-responsive practice operations. Supervises or leads clinical and clerical staff, ensuring an effective team environment. Serves as communication liaison with other IHA departments.

ESSENTIAL JOB FUNCTIONS:

1. Supervises day to day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations in multiple locations. Addresses and communicates thoroughly and promptly with leadership regarding all issues impacting day to day operations.
2. Contributes to the development and ongoing implementation of the CORE program work plan.
3. Ensures efficient and effective scheduling, timekeeping and payroll for assigned staff.
4. Is liaison for Program Manager and Radiologist group; ensures policies and procedures are followed in compliance with federal regulations.
5. Is Physician liaison for any quality control concerns.
6. Assists with recruitment, hiring, orientation, training and coaching of clinical staff, in accordance with IHA human resources and service guidelines.
7. Effectively organizes training materials for new employees, maintaining the most recent version.
8. Evaluates or gives input into the performance of clinical staff, recommends merit increases, promotions and disciplinary actions in accordance with IHA human resources and service guidelines. Performs annual Clinical Competency assessments.
9. Works with Program Manager and Radiologist groups to develop and clarify clinical protocols for staff. Holds regular staff meetings; keeps staff informed on any change in guidelines or protocols and information pertinent to job requirements.
10. Provides suggestions for continuous office process improvement.
11. Assists in development and oversight of program budget.
12. Manages internal and external clinical office audits.
13. Assists with monthly reports: Referring Physician, Capacity and studies sent to preferred radiology group.
14. Monitors and submits monthly the radiation badges of all clinical staff to Quantam.
15. Collaborates with site leadership and maintains OSHA requirements for all sites. Oversees the Office Safety Officer.
16. Implements and maintains imaging clinical supplies inventory control system and identifies and implements opportunities for cost efficiencies.
17. Manages equipment maintenance and repairs.
18. Attends Clinical Leadership Meetings and reports back details of the meetings to office staff.
19. Assists with organization, presentation and scheduling of office meetings.
20. Provides support to clerical and clinical staff and providers as needed. When supporting the clerical staff, tasks to support may include answering phones, tasking messages for the MA/Provider Group, completing medical records requests and working the fax server/mail. When supporting the clinical staff, tasks to support may include rooming patients, obtaining patient vitals, running simple tests (strep test, urine), cleaning exam rooms, ordering USN/X-ray Requisitions and MRI/CT Requisitions, along with scheduling the MRI/CT for UC patients.
21. Acts as EPIC EMR Super-User.
22. Supports other offices, attends required meetings and trainings, and participates in committees as requested.
23. Assists with special projects as needed.

• 1. Confirms patient identity is correct.
• 2. Interprets patient histories and physician instructions.
• 3. Prepares patients for procedures utilizing aseptic and sterile technique.
• 4. Performs clinical assessment and diagnostic examinations.
• 5. Uses independent judgment during the radiologic exam to accurately differentiate between normal and pathologic findings.

1. Practices radiation protection.
2. Positions patients for radiologic examination. Selects exposure factors, takes exposure and processes images.

• 8. Assumes responsibility for the safety, mental and physical comfort of patients while they are in your care.
• 9. Directly enters medication, laboratory, and/or radiology orders into the electronic medical record per state, local and professional guidelines.
• 10. Responds to patient emergencies as needed.
• 11. Performs other administrative support tasks as needed.

ORGANIZATIONAL EXPECTATIONS:

1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
2. Must be able to work effectively as a member of the patient care team.
3. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
4. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
5. Maintains knowledge of and complies with IHA standards, policies and procedures.
6. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
7. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
8. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
9. Uses resources efficiently.
10. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Graduation from an accredited school of radiologic technology or an equivalent combination of education and experience.

CREDENTIALS/LICENSURE: Valid registration by the American Registry of Radiologic Technology; valid CPR certification.

MINIMUM EXPERIENCE: 1-2 years’ experience. Supervisory experience strongly preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

1. Ability to supervise others and manage functional area. Ability to be a regular, full-time employee.
2. Knowledge of patient care/radiology/sonography procedures/principles and organizational policies related to position responsibilities.
3. Ability to evaluate patient care.
4. Ability to practice radiation protection. `
5. Knowledge in office billing/coding and liaison with billing department and staff on any issues or training.
6. Proficient/knowledgeable in medical terminology.
7. Ability to perform mathematical calculations needed during the course of performing essential job duties.
8. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation. Ability to use other software as required while performing the essential functions of the job.
9. Excellent communication skills in both written and verbal forms, including proper phone etiquette.
10. Ability to speak before groups of people, either in-person or virtually.
11. Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
12. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, hospital and radiology staff, non-IHA providers and staff.
13. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
14. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
15. Ability to exercise sound judgement and problem-solving skills and make medical decisions as required by position.
16. Ability to handle patient and organizational information in a confidential manner.
17. Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
18. Completes appropriate forms in accordance with office and IHA protocols.
19. Maintains organized work areas.
20. Successful completion of IHA competency-based program within introductory and training period.
21. Ability to travel to other office/practice sites and meeting and training locations.

MINIMUM PHYSICAL EXPECTATIONS:

1. Physical activity that often requires keyboarding, phone work and charting.
2. Physical activity that often requires extensive time working on a computer.
3. Physical activity that often requires handling and lifting patients walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
4. Physical activity that often requires lifting, pushing and/or pulling over 50 lbs.
5. Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
6. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
7. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
8. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.