Fraud Analyst at Bankers Trust Company – Des Moines, Iowa
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About This Position
There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.
Job Summary:
The Fraud Analyst maintains the Bank's fraud detection and mitigation controls to monitor and respond to internal and external fraud risks. The Fraud Analyst also serves as the primary backup to the Physical Security Analyst.
Primary Functions and/or Responsibilities:
- Reviews, monitors, and responds to the Bank’s fraud alerts within Verafin, including the following:
- Conducts analysis and investigations by reviewing bank records and calling on account officers and customers to request additional information, as needed
- Creates and manages fraud cases
- Elevates cases to Bank management and law enforcement, as necessary
- Provides support in reporting monetary fraud losses
- Mitigates and recovers losses as appropriate
- Monitors and responds to incoming internal inquiries:
- Triages tickets and assigns to appropriate team members
- Provides timely, accurate, and risk-based responses to inquiries/requests
- Escalates inquiries to management and consults additional business units when appropriate
- Assists in pulling monthly reports and tracking ticket related statistics
- Reviews card alerts, detects patterns indicating widespread card compromises, and assists with resolution including the following:
- Places merchant blocks through the FIS Client Portal
- Reports on impacted cards
- Collaborates with impacted business units to resolve timely and with minimal customer impact
- Creates and maintains fraud related governance documents
- Assists in the creation and delivery of periodic fraud related training for Bank team members and customers
- Serves as the primary backup to the Physical Security Analyst, as needed, including:
- Assigning and adjusting badge access
- Reviewing and providing video footage to law enforcement
- Performs other duties as assigned
Education and/or Experience:
- Four-year college degree in a related field preferred OR an equivalent combination of education and experience
- At least five years of retail banking and/or bank operations experience required
- Certified Fraud Examiner (CFE), Certified Anti-Money Laundering and Fraud Professional (CAFP) or Certified Anti-Money Laundering Specialist (CAMS) preferred
Specific Skills, Knowledge & Abilities:
- Knowledge of the Regulation CC and Regulation E is preferred
- Proficient with IBS Insight, Evision, and Verafin is preferred
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions Hiring Salary Range: $58,000 - $69,000
Benefits
- Group Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 401(k) plan with lucrative company match
- Tuition assistance
- Company Paid Life Insurance
- Paid Parental Leave
- Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
- Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).
EQUAL OPPORTUNITY EMPLOYER
“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”