IT Project Manager at Catholic Legal Immigration Network, Inc. – Silver Spring, Maryland

POSITION: IT Project Manager

REPORTS TO: IT Manager

SECTION: Operations

STATUS: Full-Time, Non-Exempt- REMOTE

Summary Description:The IT Project Manager reports to the IT Manager and works on a team that provides operational support to CLINIC. The IT Project Manager will work closely with vendors and members of the organization conducting, planning, and implementing various technical projects. They will collaborate closely with the technical and organizational teams to schedule developments and to implement life-cycle methodologies for various software systems. The project manager must be enthusiastic, organized, meticulous, provide exceptional customer service, have flexibility and openness to adapt to changing priorities, ideas, strategies, and methods that impact CLINIC’s IT transformation projects.

Primary Responsibilities:Manage and coordinate enterprise-level Microsoft Power Platform digital transformation projects including: Dataverse data migration, Dynamics 365 (cases, training, and events), Power Pages portal iterations, Moodle learning management system middleware, Authorize.net to Stripe payment processing, and related integrationsProvide user training and guidance on Microsoft Dynamics 365 to ensure effective adoption across the organizationServe as a subject matter resource by educating and mentoring users on Microsoft Dynamics 365 functionality, best practices and workflowsFacilitate stakeholder engagement and change management across departmentsProvide project leadership for complex technical integrations and system centralizationAssists IT manager and Director of Operations with IT transformation projects. Includes but is not limited to:Attend weekly Operations team meetings as well as those that pertain to the transformationWorking with the IT manager to set project goals and devise plans to meet those goalsMaintaining project schedule and scope Provide regular updates and status reportsAssist the IT manager in managing resources for projects, such as computer equipment, employees, and vendor capacityCoordinating project team members and developing schedules and individual responsibilitiesImplementing IT strategies that deliver projects on schedule and within budgetUsing project management tools to track project performanceAssist the IT manager in conducting risk assessments for projectsOrganizing meetings to discuss project goals and progress

Secondary Responsibilities:

Assist IT Manager with the creation and management of training materials and resources for employees.Assist CLINIC’s operations team with administrative tasks on an as needed basis.

Other:

Demonstrate knowledge of and support agency mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.Willing to understand, respect and contribute to CLINIC’s vision, values, and beliefsFulfill CLINIC’s expectations that all staff abide by the following Organization Behaviors:Serve with integrityDevelop innovative solutionsPromote learning – for themselves, for their colleagues, and for our networkCultivate constructive relationshipsModel stewardshipMaintain a positive attitudeExhibit leadership skills and initiativeCommunicate effectivelyOwn your workTeamwork and cooperation with colleaguesResolves conflicts effectively and makes effective decisionsKnowledge, Skills & Abilities:Bachelor's degree in computer science, information technology, engineering, business, or equivalent work experience in computer development work with a project-based focusProject Management Professional (PMP) requiredExperience with Microsoft Power Platform, Dynamics 365, CRM systems, and enterprise software managementStrong stakeholder management and organizational coordination skillsExperience managing complex technical projects with multiple vendor relationshipsProficiency in project management software, Microsoft 365, Adobe Acrobat DC Pro, and ability to quickly learn other programs or software that assists with job responsibilitiesHighly detail-oriented, strong organizational skills, and ability to multitask in fast-paced environment.Strong verbal and written communication skillsDemonstrate excellent judgment and initiativeInterest in immigrationFamiliarity with, or ability to understand, Catholic social teaching and the structure of the Catholic ChurchBilingual (English/Spanish) capabilities are desired but not required

Work Environment:This position will be remote, with visits to CLINIC’s headquarters in Silver Spring, Maryland as needed.Ability to work independently with minimal technical oversight during periods of organizational transitionReasonable accommodations may be made to enable individuals with disabilities to perform the key components and primary responsibilities.

Equal Employment Opportunity and Diversity Commitment:

CLINIC considers all applicants for employment without regard to race, color, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, family responsibilities, religion, age, disability, service in the military, or any other characteristic protected under applicable federal, state, or local law. CLINIC also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. All interested individuals, regardless of background, are encouraged to apply.

We embrace and encourage our employees’ differences in race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, and other characteristics that make our employees unique.

The responsibilities listed above are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended to be a complete list of all responsibilities and duties required of staff members. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and non-essential job functions are subject to modification.

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