Gym Operations Associate in Berkeley Heights, New Jersey at FIELDHOUSE

At FIELDHOUSE, we believe wellness is a shared experience shaped through community, lived in movement, and renewed through recovery. As a fitness and wellness club built around a personalized, community-driven approach, we're looking for a dependable and detail-oriented Gym Operations Associate to join our team at The Park in Berkeley Heights, NJ—someone who takes pride in keeping our spaces clean, organized, and welcoming while helping ensure every member enjoys a seamless and comfortable experience.

This role supports FIELDHOUSE's daily operations by ensuring towels are consistently available, gym spaces stay clean and organized, and members receive friendly, attentive service. We're looking for someone dependable, detail-oriented, and proud to maintain the high standards of cleanliness and hospitality that define the FIELDHOUSE experience.

How You'll Make an Impact

• Collect used towels from locker rooms, shower areas, gym floors, equipment, benches, and designated bins across both FIELDHOUSE locations.
• Transport used towels to the laundry service or facility on schedule.
• Accurately count towels before delivery and upon return, maintaining detailed records in the towel log.
• Report discrepancies, shortages, or inventory concerns to the General Manager promptly.
• Inspect returned towels for cleanliness and quality, setting aside any that are stained, damaged, or worn.
• Fold, organize, and restock clean towels throughout FIELDHOUSE 400 and FIELDHOUSE 200 to ensure members have what they need.
• Monitor towel inventory levels and notify the General Manager when supplies fall below established levels.
• Keep open gym areas clean, orderly, and safe throughout each shift.
• Return weights, mats, balls, and other fitness accessories to their designated storage areas.
• Identify and report damaged or unsafe equipment to the General Manager.
• Provide front desk coverage during breaks, busy periods, and staffing absences.
• Welcome members and guests, assist with check-ins, and answer questions about gym hours, services, and policies.
• Answer incoming calls and direct inquiries to the appropriate team members.
• Respond to member questions and concerns with professionalism and courtesy, escalating issues when appropriate.
• Maintain FIELDHOUSE's standards for cleanliness, hospitality, and member service.

What You'll Bring

• Previous experience in a fitness facility, hospitality, retail, or customer service environment is a plus.
• A valid driver's license and reliable transportation for laundry deliveries.
• Strong attention to detail, particularly when counting inventory and maintaining accurate records.
• A dependable, organized approach to work, with the ability to manage responsibilities independently.
• Friendly, professional communication skills and a willingness to assist members and teammates.
• Basic computer skills and comfort learning front desk check-in or point-of-sale systems; training will be provided.
• The ability to lift and carry loads of towels weighing up to 50 pounds.
• Ability to stand, walk, bend, and fold towels for extended periods.
• The ability to move between FIELDHOUSE 400 and FIELDHOUSE 200 as needed.

Supporting Your Success

• Medical coverage with employer contribution
• Generous employer-funded retirement plan
• Paid time off
• Employee dining and hospitality perks across The Park
• Opportunities for professional development, fitness education, and growth within the wellness industry

At FIELDHOUSE, we believe every interaction is an opportunity to create a meaningful experience. If you're passionate about fitness and wellness, take pride in supporting others, and want to be part of a team dedicated to creating a welcoming and exceptional member experience, we invite you to apply and grow with us.

While we leverage technology to support our recruiting process, every application is personally reviewed by a member of our Human Resources team because we recognize that behind every resume is a person, a career journey, and a genuine interest in joining our organization.