Account Manager, Hospitality at The BMF Media Group LLC – NEW YORK, New York
The BMF Media Group LLC
NEW YORK, New York, 10003, United States
Posted on
Updated on
Salary:$74000 - $74000Employment Type:Full-TimeExperience Level:NoneMinimum Education:None
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About This Position
Position Description: THIS ROLE IS ONLY OPEN FOR LONDON, UK CANDIDATES!
Who we are...
BMF is a global integrated creative marketing agency known for humanizing brands in unexpected, inspiring, and impactful ways. With headquarters in NYC and offices in Miami, Los Angeles, London and Hong Kong, we specialize in event design & production, brand marketing, marketing strategy, sponsorships, talent management & bookings, publicity, and social media & influencer relations. We elevate brands who seek a relevant role in cultural conversations important to their audiences; our global client roster includes Marriott International, Visa, Gucci, Jack Daniel's, SPANX, Poppi, Monkey 47, Lamborghini, Japan Airlines and more.
Were looking for an Account Manager with integrated campaign experience (experiential, digital, strategy) in the travel/hospitality (hotels, airlines, cruise lines etc) space to join our team and help lead and deliver world-class campaigns.
In this role, youll manage client relationships across leading travel/hospitality brandsguiding them through strategy, planning, and campaign execution. Youll bring a deep understanding of the beauty landscape and consumer mindset, with the ability to translate insights into bold, multi-channel ideas. From global launches to social media campaigns, youll ensure every campaign delivers impact while elevating brand equity.
People skills are a must as maintaining strong, strategic, and transparent relationships with clients and partners, while also supervising, training and inspiring talented, high-performing junior-level employees within your team towards professional growth and success.
Key Responsibilities
Client Relationship Management:
- Manage day-to-day client relationships while also building and improving those relationships with key objectives of increasing BMF profitability, delivering on clients goals, while also spearheading best practices and organic growth.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels.
- Maintain proper customer service etiquette in order to endear clients to our integrated services.
- Collaborate with BMF sales and marketing teams to implement client action plans for the delivery of high quality client services.
Ideation & Strategy:
- Guide the development of strategic thinking and recommendations to clients ensuring strategies are grounded in audience insights and go-to-market priorities, goals, and objectives, and that deliver on an integrated and strategic approach involving multi-channel activation elements/promotion driving strong, quantifiable KPIs.
- Support cross disciplinary departments in the strategy / creative development and planning and bring to life the most effective and interesting experiences for top-tier brands and brands on the horizon.
- Participates in creation of integrated buzz-worthy and award-winning programs crossing each of our agency disciplines: Business Development, Creative, PR, Engagement (Social, Digital, & Talent Relations), Experience & Production, and Strategy
- Create and oversee creation of client decks, presentations and strategy / program overview documents, participate in crafting pitch and presenting to clients
Account & Project Management:
- Handling day-to-day clients needs and providing necessary information to all internal and external teams (i.e. production, design, talent, agencies, etc.).
- Leading all Internal and Client status and project meetings / calls
- Supervise the compilation and management of all relevant materials for weekly reports, activation decks, post-event case studies/recaps, required client follow-up, and integrated project / campaign status documents.
- Working hand-in-hand with creative and strategy teams to ensure all project elements are executed as needed and delivered on time.
Leadership:
- Supervise, train and inspire talented, high-performing client services direct reports and cross disciplinary project teams.
- Contributes to building a team environment that facilitates: mutual respect and partnership across functions; strategic thinking; appropriate risk taking; open lines of communication between team members, on-going performance feedback, professional development, and adherence to agency policy.
- Comfortable with hands-on management of tasks, and proven ability to manage multiple, competing priorities simultaneously.
Administrative:
- Supervising and managing company and department policies that relate to client satisfaction standards and ensuring that all project teams are following those standards
- Supervising and managing client accounts by communicating with We Are BMF Partners / Senior Leadership to track client and vertical goals, reviewing client performance, and making adjustments as needed
- Corporate Expense Report And Coding
Requirements:
- 3+ years of account management or client services experience, ideally within travel/hospitality brands.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Superior problem-solving aptitude and the ability to make sound judgment calls
- Superior organizational and time management skills, and ability to meet deadlines
- Excellent communication and negotiation skills
- Experience delivering client-focused solutions
- Proven track record of meeting and exceeding targets
- A client or customer-oriented attitude
- Ability to work well with an integrated team
- Reliable and self motivated
- Strong computer literacy
- Calm, polite, and professional attitude
- Ability to speak a second language is an asset
Why BMF
Celebrating 20 years in business, the award-winning boutique agency is helmed by partners Brian Feit and Bruce Starr with support by an experienced global team of both long-standing BMFers, and recent executive-level hires. BMFs international network of cross-disciplinary creative marketers build extraordinary brand experiences around the world, and across channels. The agile team provides a fully integrated service offering, from strategy and creative to experiential, digital, talent, and public relations.
We want you to be part of a dynamic and creative team. We are vanguards in creative strategy and experts in leveraging emerging trends in popular culture, the arts, fashion and technology. We connect brands with media, influencers, artists and consumers to create today's leading experiential activations in the market. And weve got the cred too: we were featured in Event Marketer's IT List of Top 100 Event Agencies for the past four years.
BMF is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition, genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
What we offer
- A fast-paced, creative and collaborative environment with supportive leadership.
- A culture that values ideas and innovation from everyone at every level.
- Ongoing professional development and training; we will empower you to take charge of your career path.
- Strong benefits including health and wellness benefits and a competitive holiday policy
- We are an LGBT-owned business certified by the NGLCC (nglcc.org) with diversity and inclusion as part of the agencys core DNA.
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Job Location
NEW YORK, New York, 10003, United States
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Job Location
This job is located in the NEW YORK, New York, 10003, United States region.
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