Technical Support Engineer at Manasquan Bank – Manasquan, New Jersey

Performs the day-day support of IT related issues including various hardware and software applications. Manage support issues and client communications via phone, email, in-person utilizing ticketing solutions.

STARTING AT: $60,000/annually

SCHEDULE: Full-time; Monday – Saturday, varying; 37.5-hour work week

• Handle incoming calls requiring assistance with computer related problems.
• Troubleshoot desktop related issues relating to operating systems, Microsoft Office, and other organizational applications.
• Establish and maintain network users, user environments, directories, and security.
• Configure and install desktop hardware, software, and telecommunications services.
• Support Information Technology team projects and support requests including the tracking and reporting of milestones.
• Communicate with other departments to report and resolve software, hardware, and operations issues.
• Researches and evaluates new technologies. Develops and implements various documentation, procedures, and standards.
• Ensure that on site computer operating systems and anti-virus tools stay current.
• Provide support for access to all systems and maintenance of access control profiles on computer network.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Document internal procedures.
• Light travel to branch sites may be required.
• Ability and willingness to work a flexible work schedule including in addition to normal business hours in a 24 x 7 support environment. On-call after business hours as required.
• Other duties as assigned.

JOB REQUIREMENTS

• Proficiency in Windows Operating Systems.
• Basic Windows server knowledge.
• Extensive knowledge of PC hardware.
• Strong technical aptitude and problem-solving skills.
• Understanding of project management methodology.
• Great interpersonal skills with the ability to interact in an appropriate and timely manner with all internal/external clients
• Proficient with Microsoft Office Suite products (Excel, Word, Access, Outlook)
• Ability to communicate clearly and accurately in both verbal and written form
• Ability to work independently and efficiently
• Ability to manage time, resources, and set priorities to accomplish multiple duties
• Ability to maintain and report on confidential information in an appropriate manner

TOTAL REWARDS

· Benefits: medical, dental, vision, life insurance, 401K, PTO & FSA.

· Compensation: market competitive salaries and annual merit increase and bonus program.

· Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events.

· Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, & pet benefits.

EXPERIENEC & EDUCATION

• 0-2 years of desktop support experience.
• Bachelor’s degree preferred in Information Technology and or industry specific certifications.