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What is the role of a Tech Support Specialist at Advocate?

The Tech Support Specialist position at Advocate is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Tech Support Specialist job located?

New York, New York, 10001, United States

What type of employment is offered for this Tech Support Specialist role?

Full-time or part-time position

What is the expected salary for this Tech Support Specialist job?

Compensation will be discussed during the hiring process.

Tech Support Specialist job near me in New York, New York at Advocate

Tech Support Specialist

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.

Were looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.

Responsibilities

Daily Troubleshooting & Support (50%)
Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
Monitor daily reports and logs for errors.
Serve as the first line of support for internal teams experiencing operational tech issues.
Escalate and coordinate fixes with engineering as needed.

Onboarding & IT Support (20%)
Set up accounts, access, and tools for new hires.
Maintain software licenses and user permissions across platforms.
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).

Systems & Process Improvement (30%)
Analyze recurring issues and implement improvements to reduce future problems.
Collaborate with operations and engineering to design scalable, reliable systems.
Create documentation and internal guides to streamline troubleshooting and onboarding.

Qualifications

Experience: 24 years in a technical operations, IT, or support engineering role.

Skills:
Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
Comfortable navigating and fixing issues in Salesforce or similar platforms.
Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).

Mindset:
Problem-solver who enjoys fixing whats broken as much as preventing it from breaking again.
Detail-oriented but able to see the bigger picture when designing processes.
Thrives in a fast-paced, mission-driven environment.

Tech Support Specialist in New York, New York at Advocate

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