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What is the role of a Senior Customer Care Consultant at Jushi?

The Senior Customer Care Consultant position at Jushi is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Senior Customer Care Consultant job located?

Sauget, Illinois, 62201, United States

What type of employment is offered for this Senior Customer Care Consultant role?

Full-time or part-time position

What is the expected salary for this Senior Customer Care Consultant job?

Compensation will be discussed during the hiring process.

Senior Customer Care Consultant job near me in Sauget, Illinois at Jushi

Position Title: Senior Customer Care Consultant

Location: Sauget, IL

Description:

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.

WHAT YOU WILL DO

Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager
Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for customers
Security measures and safety compliance
Maintenance of an organized and clean store
Support for open communication with the management team and other coworkers
Reporting of team member issues or customer situations
End of day daily update e-mails
Opening and closing duties
Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting and standing
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl
Must be able to work a flexible schedule to include weekends and holidays
Complete any needed assistance including oversight and coverage outside of the assigned region as required
An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Senior Customer Care Consultant in Sauget, Illinois at Jushi

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