Hotel and Sports Management, Customer Success Agent (AB) in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Hotel and Sports Management, Customer Success Agent (AB) in Canada.

This role sits at the intersection of customer service, hospitality coordination, and sports event support, helping athletes, teams, and event organizers manage their hotel booking experience with ease. You will be the first point of contact for clients, ensuring a smooth and positive experience from reservation to resolution. The position involves working in a fast-paced, technology-driven environment where accuracy, responsiveness, and communication are essential. You will collaborate with internal teams and external hotel partners to ensure booking integrity and high service standards. This is a highly customer-facing role where your work directly impacts the experience of sports teams and athletes across events. It is a remote position based in Alberta, focused on delivering exceptional service within the sports travel ecosystem.

• Serve as the primary point of contact for athletes, teams, and clients using the platform via phone, email, and live chat.
• Support hotel block reservations, ensuring accuracy, compliance, and timely updates to rooming lists.
• Troubleshoot customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
• Track, manage, and update support tickets using CRM systems to ensure service standards and KPIs are met.
• Collaborate with internal teams to deliver consistent, high-quality customer support and operational efficiency.
• Monitor hotel compliance and coordinate with partners to ensure booking accuracy and service alignment.
• Continuously identify opportunities to improve workflows, processes, and the overall customer experience.
• Provide administrative and operational support to ensure smooth execution of daily support activities.

• 1+ year of experience in customer service, technical support, hospitality, or a related client-facing role.
• Post-secondary education in Hospitality, Sports Management, Tourism, Business, or a related field (preferred).
• Strong communication skills, both written and verbal, with a professional and friendly approach.
• Ability to multitask and perform effectively in a fast-paced, high-volume environment.
• Strong problem-solving skills with the ability to quickly assess customer needs and provide solutions.
• Experience using CRM systems and digital support tools is an asset.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Ability to work collaboratively in a team-oriented and performance-driven environment.
• Adaptability and willingness to take on new challenges in a growing organization.
• TICO certification is considered an asset (training support may be provided if required).

• Competitive salary range of $50,000–$60,000 CAD annually.
• Comprehensive benefits package including health and wellness coverage.
• Performance-driven and collaborative work environment.
• Opportunities for career growth and internal development.
• Company-provided IT equipment for remote work.
• Team-oriented culture with social events, recognition, and celebrations.
• Exposure to the sports, hospitality, and travel technology industries.
• Inclusive workplace with accommodations available throughout the hiring process.