Senior Customer Success Manage in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Canada.

In this role, you will act as a trusted advisor to a portfolio of mid-market and enterprise customers, ensuring they achieve measurable and sustained value from the platform. You will own post-sale relationships end-to-end, driving adoption, retention, and expansion across strategic accounts. Working closely with Product, Engineering, Sales, and Support teams, you will translate customer needs into actionable outcomes and improvements. This is a highly autonomous role where you will lead success planning, QBRs, and risk mitigation initiatives. You will play a key part in strengthening long-term customer satisfaction and influencing renewal and growth outcomes. The environment is fast-paced, collaborative, and highly focused on customer impact and continuous improvement.

In this role, you will manage strategic post-sale customer relationships, ensuring strong adoption, value realization, and long-term retention across enterprise accounts. You will own success planning and lead QBRs/EBRs, aligning customer goals with platform capabilities and driving measurable outcomes (

• Manage a portfolio of mid-market and enterprise accounts with a focus on retention, adoption, and expansion
• Lead structured success plans, executive reviews, and value-focused customer engagements
• Monitor customer health, proactively identify risks, and coordinate mitigation strategies
• Drive product adoption through enablement, best practices, and roadmap alignment
• Collaborate cross-functionally with Sales, Engineering, Product, and Support to resolve escalations and influence renewals and growth
• Act as the voice of the customer, providing structured feedback to internal teams to inform product and process improvements
• Support internal knowledge sharing and contribute to continuous improvement initiatives

This role requires strong experience in enterprise SaaS customer success or technical account management, with the ability to manage complex stakeholder environments and deliver measurable customer outcomes. You should be comfortable operating independently in technical and strategic contexts, while communicating clearly across executive and technical audiences (

• 8+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support-focused roles
• Proven experience managing complex enterprise accounts with executive-level stakeholders
• Strong communication, problem-solving, and analytical skills focused on measurable outcomes
• Technical familiarity with internet and networking concepts; experience with security-related products is an asset
• Proficiency with CRM and support tools such as Salesforce and Jira
• Ability to operate autonomously in fast-paced, evolving environments with a proactive mindset
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience
• Fluency in French is required

• Competitive base salary ranging from $142,800 to $168,000 CAD
• Eligibility for performance-based bonus or incentive compensation
• Potential equity participation as part of the total rewards package
• Comprehensive benefits package including health and wellness coverage
• Opportunities for professional growth in a high-impact enterprise SaaS environment
• Collaborative, cross-functional culture focused on customer success and innovation
• Flexible and dynamic work environment supporting autonomy and ownership.