Housekeeping Lead Attendant in Santa Cruz, California at La Bahia Resort and Spa

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Lead Attendant plays a key role in supporting the daily operations of the Housekeeping department by assisting management with the coordination and quality oversight of guest room and public area cleanliness. This position acts as a resource and point of contact for Room Attendants and House Attendants on the floor, helping ensure consistent execution of brand and property standards. By delivering impeccable service, the Lead Attendant will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Assist the Housekeeping Leaders with daily distribution and balancing of room assignments, ensuring boards and task sheets accurately reflect occupancy, checkouts, and stay-overs
• Support the team by inspecting guest rooms for cleanliness, presentation, and adherence to property standards, and by inspecting VIP rooms to ensure they meet elevated service expectations prior to guest arrival
• Conduct quality checks on completed rooms and public spaces, flagging deficiencies and communicating necessary corrections to team members in a supportive, coaching-oriented manner
• Help train new Room Attendants on cleaning procedures, safety protocols, and property standards
• Serve as a go-to resource for questions that arise during a shift
• Monitor linen, amenity, and supply par levels, communicating shortages to management and assisting with inventory organization
• Track lost and found items in accordance with hotel policy
• Report maintenance issues, safety hazards, or property damage to the appropriate department
• Assist with coordinating breaks and workflow adjustments during the shift to help the team meet room-readiness deadlines, in partnership with and under the direction of the Housekeeping Leaders
• Model excellent guest service and respond professionally to guest requests or concerns encountered while on the floor, escalating issues beyond scope to management promptly
• Assist with special projects such as deep cleans, turnover preparation, and seasonal standard-setting initiatives as directed
• Adhere to health, safety, and sanitation protocols, including proper use of cleaning chemicals.
• Follow security procedures (e.g., key control, reporting suspicious activity)
• Ensure compliance with luxury brand standards and hotel policies
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• At least two-years of previous housekeeping experience, ideally within a luxury hotel or resort setting
• Demonstrated ability to maintain high cleanliness standards and work efficiently under time constraints
• Strong communication skills, with the ability to liaise effectively between line-level staff and management
• Ability to efficiently and professionally communicate with guests
• Comfortable using radios or property communication systems
• Basic familiarity with housekeeping software or task management tools
• Ability to read and follow detailed cleaning checklists and safety guidelines
• Ability to perform detailed cleaning tasks that require prolonged bending, kneeling, and reaching while maintaining precision
• Ability to push housekeeping carts and operate cleaning equipment safely
• Bilingual (English/Spanish) required
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.