On Call - Youth Advisor in Milwaukee, Wisconsin at Wisconsin Community Services

Essential Functions

• Working with the Site Supervisor and VRP Co-Program Director to complete all training requirements within required timelines of WCS and MPS utilizing the LMS (MI, TIC, Ethics and Boundaries, Mentoring, Cultural Humility, etc.).
• Maintain on-call availability as required by the program and respond to work assignments with limited advance notice.
• Maintain reliable communication and be able to promptly acknowledge and respond to calls, texts, or other approved communication regarding on-call assignments.
• Report to the assigned MPS school or designated work location at the required time when scheduled through the on-call process.
• Ensure positive youth and parent engagement.
• Engage youth in educational and positive youth development programming.
• Facilitate mediations.
• Build and maintain relationships with school personnel (administration, school safety, social workers, guidance counselors, teachers, etc.) and community partners.
• Report all program concerns, including personnel matters, to the Co-Program Director.
• Work with Site Supervisor-Program Directors to coordinate summer activities for VFZ participants.
• Provide general recreation support throughout the school year, follow the MPS school calendar, and adhere to the required schedule at the MPS school to serve youth.
• Professionally engage in all agency, school, and community meetings.
• Attend agency events and functions, including Town Halls.
• Ensure compliance with the agency (AWARDS) and MPS data systems.
• Provide safe, reliable transportation for youth, according to Wisconsin traffic laws and WCS policies and procedures.
• Engage in regular team meetings with the Supervisor and Co-Program Director.
• Ensure all data is timely, entered, and accurate for tracking and reporting on program goals, benchmarks, and annual MPS Performance Metrics to ensure renewal of the contract each year for the life of the contract.
• Work with the Site Supervisor and Co-Directors of MPS VRP to uphold and promote a positive and supportive culture for youth served and program staff and leaders.
• Maintain confidentiality for youth served within all written and verbal communications.
• Review, sign, and adhere to WCS Policies and Procedures in Power DMS.
• Other duties assigned by the Site Supervisor and Co-Directors of MPS VRP.

Other Duties and Responsibilities

Other job-related duties may be necessary to carry out the responsibilities of the position.

Minimal Qualifications

• HS Diploma/Equivalent.
• One to two years minimum experience with justice-involved youth, reporting, quality assurance, and strong customer service skills.
• Must possess strong problem-solving skills.
• Commitment to ongoing growth and personal development.
• Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of participants the agency serves.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Ability and willingness to work in an on-call capacity, including accepting assignments with limited advance notice.
• Reliable access to a phone and the ability to promptly respond to work-related calls, texts, or other approved communication.
• Meet all employee requirements including references, criminal and caregiver background check, drug test, and driver’s record check.

Knowledge, Skills, and Abilities

This person must have exceptional customer service and person-centered skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detailed work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues.

Must have the ability to respond appropriately and reliably to short-notice work assignments and maintain availability during designated on-call periods.

Working Conditions

Work is performed at the assigned school, in the community, and in the residence of the youth when required. Must be comfortable being around and/or interacting with youth and their families, MPS leadership and staff, WCS leaders and staff, and administrative departments for program support (HR, IT, Finance, PQI).

This is an ON-CALL position with variable scheduling. Employees may receive notification of a work assignment the evening before the scheduled school day or the morning before school starts. Employees are expected to maintain reliable communication and respond promptly to scheduling notifications. Due to the nature of the program, work assignments may vary based on student needs, school needs, program requirements, and staffing needs. Must follow expectations of MPS and WCS specific to hours and availability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required, performing work at 7 locations.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.