Market Operations Director (TN/GA) in Nashville, Tennessee at Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.

Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven leaders who thrive in fast-paced, people-centered environments.

Total Healthcare. Where you live.

Matter Health is seeking a Market Operations Director to support and scale operations across multiple Tennessee markets. This field-based leadership role partners closely with clinical, operational, and corporate teams to drive operational consistency, workforce support, patient experience, and market performance. We are looking for a strong operator who thrives in high-growth environments, enjoys building scalable processes, and is passionate about improving healthcare access for underserved communities.

This field-based leadership role supports operations across multiple Tennessee markets, including Nashville, Memphis, Chattanooga, and Knoxville. Candidates located throughout Tennessee are encouraged to apply, and regular travel across Tennessee markets is expected.

What You'll Do

• Lead day-to-day market operations across assigned Tennessee regions

• Partner closely with clinical and operational leadership to support patient care delivery and growth initiatives

• Drive operational consistency, accountability, and process improvement across markets

• Support workforce planning, staffing coordination, onboarding, and employee engagement initiatives

• Monitor operational performance metrics and identify opportunities for improvement

• Collaborate cross-functionally with recruiting, HR, clinical leadership, and executive teams

• Help scale systems and operational workflows as Matter Health continues to grow

• Foster a positive, mission-driven culture focused on service, accountability, and community impact

Qualifications

• 5+ years of leadership experience in healthcare operations, multi-site operations, or field-based management

• Experience supporting or leading teams across multiple locations or markets

• Strong organizational, operational, and problem-solving skills

• Comfortable working in fast-paced, high-growth environments

• Excellent communication and relationship-building skills

• Ability to manage competing priorities while maintaining attention to detail

• Passion for improving healthcare access and serving underserved communities

• Bachelor’s degree preferred

Strongly Preferred

• Experience in value-based care, population health, primary care, home health, or community-based healthcare

• Startup or scaling healthcare organization experience

• Experience building or improving operational processes and workflows

• Familiarity with healthcare staffing, onboarding, or workforce operations

Why Matter Health

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.

This is not just a mission statement — it is the work we do every day. Total Healthcare. Where you live.

Working at Matter Health

We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage

• Employer-funded HSA and FSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation

• 401(k) with company match beginning at day 60

• Access to financial wellness resources and support

Time Away

• Up to 4 weeks of PTO

• 10 paid company holidays

• 2 volunteer days annually to support causes meaningful to you

Work Environment & Growth

• Opportunity to help build and scale an innovative healthcare model

• Collaborative, mission-driven leadership team

• High-impact role with visibility across operations and growth initiatives

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.