NGCS Core Engineer in Fort Wayne, Indiana at INDIGITAL

Role Overview

The NGCS Core engineer will perform installation, configuration, troubleshooting, and ongoing operation of Next Generation 911 systems. INdigital will develop opportunities for internal & external training related to functional elements of NG911 and related technologies such as SIP, Server Management, productivity efficiency tool development, application configuration, logging, database, 911 CPE, and IP routing. The NGCS Core engineer will work closely with a localized team to develop operation guides and strategies to efficiently solve complex problems, work effectively with other work groups and exceed customer expectations in service and professionalism.

It is the company's goal to grow and nurture employees' careers to develop a full stack knowledge base of all system operations. NGCS Core engineers will work closely with company executive management to develop efficient and effective ways to operate and guide system operations companywide. When problems are too complex to be solved by others, you are “at the ready” to work on a solution.

When someone calls 9-1-1, the technology has to work. We make sure it does.

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

When you join INDIGITAL, you join a driven and accountable team where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Core Responsibilities

• Works collaboratively with the members of the Network Team to maintain, upgrade and/or manage the Company’s software, hardware and networks
• Assist with the management of the virtualization environment.
• Work with DevOps to coordinate software deployments and upgrades.
• Install, maintain and support software running in linux and windows environments. Both home-grown and standard services (such as NTP, DNS, NGINX, F5).
• Software repository management
• Ticketing systems: Team Support and JIRA
• Understanding of IP routing
• Strong knowledge of sip and pbx(asterisk)
• Experience with Oracle SBCS, configuration and troubleshooting
• Test & Turn Up (TTU) w/ SIP Carriers
• NGALI Server & NGALI Forwarding Configuration w/ Continued Support
• Geospatial call routing and ECRF(GIS) data
• Data Center design, build and configuration

Professional Responsibilities

• Ability to diagnose and resolve problems quickly
• Ability to communicate with a variety of interdisciplinary teams and users
• Desire to work as a team environment that operates by providing exceptional customer service, support, and demonstrated ability to pay attention to detail
• Must be able to communicate with and/or disseminate information and details to employee and/or groups as required in the course of your duties and responsibilities
• May require travel to customer or other company sites
• Willingness to do or to go get work done efficiently and effectively

Required Knowledge, Skills & Abilities

• Proven track record in leading both people and process
• Work well with others
• Must be organized, detail oriented and possess a strong work ethic
• Ability to communicate effectively verbally and in writing
• Must be able to quickly learn and understand new processes
• Ability to define problems, collect data, establish facts & implement corrective actions
• Excellent attention to detail, organization, and time management skills, with the ability to take the initiative to perform effectively within a fast-paced, high-volume/changing environment, with emphasis on accuracy and timeliness
• Deliver effective oral and written communication skills; and possess an ability to make recommendations to effectively resolve problems or issues

Education, Experience & Certifications

Experience:

• At least 1-3 years of experience within a telecom, government, and/or Corporate environment working as a Network/Systems Engineer or general IT is required

Education Requirements:

• Google IT Cert or equivalent experience
• Comptia A+ Cert or equivalent experience
• SIP School Certified Associate or equivalent experience
• Cisco CCNA or related IP routing/firewalling/VPN/and or cyber security experience optional
• Bachelor’s Degree in Business Administration, Computer Science, Information Technology or equivalent work experience

Additional Requirements

• Maintain a valid driver’s license
• Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communications device(s), on an as needed basis
• In instances when you cannot be available, you will need to make arrangements for someone else to cover your responsibilities and ensure that your manager has been advised of the circumstances
• Willingness to be part of an after hours on-call rotation, including weekends.
• Attend meetings and planning discussions which may potentially be scheduled outside regular working hours
• Must demonstrate the ability to work with people at all levels of the organization
• Present a clean, neat, businesslike workspace and appearance, wear appropriate attire and safety equipment (as needed)
• Be prepared to complete any assigned task as required by your supervisor and in accordance with the satisfactory completion of all job duties and responsibilities
• INdigital is a 100% certified drug and substance free workplace, participation and compliance with the Company’s Drug Testing policy is mandatory

To successfully perform the functions of this role, the selected candidate must demonstrate the willingness and ability to carry out each essential responsibility with a satisfactory level of proficiency. The details above are representative and do not constitute an exhaustive list of all required knowledge, skills, and abilities.

Benefits & Compensation Highlights

• We offer competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
• Technology Allowance — monthly stipend for internet and phone

Equal Employment Opportunity

INdigital and its affiliate companies consider applicants solely on the basis of qualifications, without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment is contingent on eligibility to legally work in the United States.