Collections Officer in at National Credit Recovery Inc

Who Are We?
National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.

Job Description:

We are seeking an experienced and results-driven Legal Collector with a minimum of 1 year of collections experience to join our growing remote team across Canada. The ideal candidate is a strong negotiator who is revenue-focused, detail-oriented, and motivated by performance and results. This individual will be confident handling difficult conversations, skilled in modern skip tracing techniques, and experienced in locating employment, assets, and property information to support recovery efforts.

Your Role:

As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include (but not limited to):

• Manage delinquent and legal accounts in accordance with Canadian collections laws and company policies
• Negotiate payment arrangements, settlements, and recovery solutions with consumers
• Conduct advanced skip tracing using modern investigative tools and databases
• Attempt to locate updated consumer contact information, employment details, assets, and property ownership information
• Maintain a strong focus on revenue generation, account resolution, and recovery performance
• Review account documentation and maintain accurate and detailed collection records and notes
• Work collaboratively with internal legal and collections teams
• Ensure all collection activity remains compliant with applicable provincial and federal regulations
• Meet or exceed individual recovery and performance targets

What You Bring:

• Minimum 1 year of collections experience, preferably in legal, recovery, or judgment collections
• Strong negotiation, communication, and conflict resolution skills
• Revenue-focused mindset with a proven ability to deliver results
• High attention to detail and strong organizational skills
• Experience with modern skip tracing methods and investigative research tools
• Ability to identify and verify employment, assets, and property information
• Solid understanding of Canadian collections regulations and compliance standards
• Self-motivated and capable of working independently in a remote environment
• Proficiency with collection software and Microsoft Office applications

What We Offer

• Competitive salary
• Performance-based bonus structure
• Fully remote work environment
• Career growth and advancement opportunities
• Supportive and collaborative team culture
• Paid training and ongoing professional development

Home office equipment requirements :

• Equipment will be provided by the company
• Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue before being invited to training.
• Broadband Internet with a wired connection from the computer to the modem. Speed must be 50 MPBS upload and 20 MPBS download.

Application Process:

If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process.

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.