Program Director I- Redmond Residential in Redmond, Oregon at BestCare Treatment Services Inc

JOB SUMMARY: The Program Director for Residential Services has direct clinical oversight and administrative responsibility for the assigned residential program/location that serves adults a behavioral health and/or substance-use disorder emergency and need a safe, supportive, residential environment to maintain tenure in the community and avoid placement in more intensive and costly levels of care. This position leads a multidisciplinary team to deliver clinically sound, outcomes-driven services with a high degree of collaboration with community partners and referral sources and ensures compliance with all BestCare policies, regulatory standards, and best practices.

ESSENTIAL FUNCTIONS:

1. Recruits and hires qualified, professional staff and ensures that qualified, staff are available and scheduled in accordance with the staffing requirement/ratio specified in the OARS to meet the clinical, health and safety needs of clients, including during night-time hours when staff will be present and on duty;
2. Provides effective supervision, performance management, and development of direct reports, including provision of a collaborative, respectful, trusting, and supportive work environment;
3. Ensures that the residential services are administered and managed per OARS and CARF standards and BCTS policies, and prepares for facility site reviews for licensing, certification and accreditation;
4. Ensures that program staff complete training timely and that they demonstrate required competencies per OARS and CARF standards and BCTS policies;
5. Operates the program within budgetary guidelines and follows organizational financial and compliance practices;
6. Helps to develop and administer written BestCare policies and procedures relevant to the provision of residential services;
7. Oversees the daily operation and maintenance of the program and facility to ensure a safe environment, including responsibility to ensure that all required safety drills are properly executed and documented;
8. Maintains a welcoming environment of care based on principles of good customer services by ensuring that clients are informed of their rights, that staff respect clients’ rights, and that mechanisms for addressing and resolving client grievances are established and followed;
9. Attends management meetings, reports to leadership about program operations, and facilitates and documents team/staff meetings;
10. Models appropriate professional behavior to staff and promotes teamwork. Ensures that new staff are trained and oriented to the program initially. Values professional development and supports staff in completing ongoing in-service and external training and receiving regular Clinical Supervision;
11. Maintains facility, client, and personnel records as well as Clinical Supervision notes for all staff that provide direct services;
12. Follows all established HR policies regarding hiring and management of staff including conforming to internal credentialing and privileging guidelines, conducting annual Performance Evaluations and implementing Performance Improvement plans to support staff development as needed;
13. Maintains and enforces appropriate clinical boundaries and ethical and professional standards when interacting with clients, staff and with community partners, treating all others with respect and dignity;
14. Develops and implements house rules in collaboration with program staff so a safe, healing, accepting, and inclusive environment is maintained to promote client- centered recovery;
15. Develops a method for alerting staff and management to client problems that is understandable and accessible to clients as well as team members;
16. Determines whether referred clients meet admission criteria and ensures that they do not demonstrate exclusionary criteria, so that the program can safely and competently provide services to meet client needs. Approves and prioritizes admissions when necessary;
17. Ensures that client medical/health needs are screened, assessed, documented, and addressed appropriately, either internally or in the community when necessary;
18. Coordinates with the psychiatric prescribers and medical directors to address SUD or co-occurring needs either within the facility or through external referral relationships;
19. Ensures that interventions are modeled on evidence-based practices geared toward the needs of individuals experiencing behavioral health emergencies such as Trauma-Informed Treatment, Intentional Peer Support, Harm Reduction, and brief Motivational Interviewing and are the foundation of person-centered, stabilization services.
20. Ensures that medication use occurs safely and in accordance with agency policy, is documented and that staff involved in supporting self-administration of medications are appropriately trained;
21. Documents and reports and medication errors, and critical incidents on a timely basis;
22. Implements policies and procedures regarding completions of service including those that occur earlier than planned;
23. Ensures that appropriate aftercare plans are made via staff, client, and community partner collaboration;
24. Conducts reviews of client records in the EMR to ensure that clinically appropriate documentation is accurate, complete, and timely and reflects BCTS expectations for quality;
25. Facilitates the tracking and reporting of client outcomes according to established program and service performance metrics;
26. Other related duties as assigned by the Director of Residential Services/CEO.

ORGANIZATIONAL RESPONSIBILITIES:

1. Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration;
2. Supports the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals;
3. Aligns department goals with organizational strategic initiatives;
4. Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs;
5. Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes;
6. Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently and collaboratively as a positive member of the BestCare team;
9. Performs other organizational duties as assigned.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in Behavioral Science or related field (Counseling, Psychology, Social Work, Marriage and Family, etc.)
• 5 years’ experience in behavioral health
• 3 years’ effective supervisory experience of direct reports
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

Note: Equivalency of combined education and experience is acceptable

PREFERRED LICENSES AND CERTIFICATIONS:

• Licensed clinician with 120 CEUs in Substance Use Disorder (SUD) or,
• QMHP certification with CADC II/CADC III certification or ability to obtain CADC II, or
• Current CADC II or CADC III certification
• Current CPR or BLS certification required
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

• Excellent clinical assessment skills and proven ability to develop and implement treatment plans;
• High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Ability to build and maintain a high-performing team that is positive, collaborative and effective;
• Understanding and acknowledging of the power differential inherent in the supervisor-supervisee relationship, using power fairly, and purposefully avoiding the abuse of power;
• Ability to provide teaching, mentoring, coaching as well as positive, constructive and corrective feedback that is aligned with BestCare’s core values;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Strong Critical thinking skills
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participate as a positive, collaborative team member.

EOE-BestCare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin/ancestry, religion, sex, sexual orientation, gender, gender identity, marital or family status, age, genetic information, expunged juvenile record, military status or performance of duty in a uniformed service, physical or mental disability, or any other characteristic protected by local, State, or Federal laws, regulations, or ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.