Inside Sales Trainer in Buffalo, New York at Buffalo Biodiesel Inc

Position Summary

The Inside Sales Trainer supports continuous learning through the facilitation of training and evaluation of new and existing sales programs. They will work with sales management to review plans to attain growth initiatives, and potential strategies for performance improvement in order to ensure employees are trained and developed to meet the operational and strategic needs of the organization. This is a non-supervisory role.

Duties & Responsibilities

● Responsible for creating a training program/curriculum to on-board and improve the productivity of the organization’s new Inside Sales employees as well as continued education for existing sales team.

● Work with sales stakeholders to review existing training materials and tools, and capture additional training information and document as needed

● Assess training gaps within Sales department (material, delivery methods, length of training, refresher courses, etc.)

● Creating training manuals, classroom activities, and other materials needed to deliver trainings

● Engage with sales management to understand new training requirements.

● Coordinate new employee training schedules and document completion

● Ensure all training content is up to date

● Monitor and report training KPIs

● Assists in the evaluation and content audits of sales training programs

● Periodic market visit ride-alongs and ongoing infield education

Requirements

● Bachelor's degree in related field

● A minimum of 5 years of outbound call center training experience required

● Knowledge of training methods, styles, and adult learning principles.

● Experience facilitating and conducting training sessions

● Ability to engage and collaborate across departments

● Experience in managing stakeholder expectations including KPIs

● Highly effective in coaching and development with excellent skills in persuasive communication

Salary: $70,000 base salary plus bonus.