Assistant Director of Rooms in Temecula, California at Temecula Creek Inn

Company: Temecula Creek Inn

Job Title: Assistant Director of Rooms (Full-Time)

Department: Rooms

Reports to: General Manager or Other Designate

Essential Purpose: To oversee the staff and operations of the Rooms Divisions and to be responsible for ensuring complete guest satisfaction by providing quality customer service consistent with a four-star resort.

Essential Duties:

• Responsible for making high-level decisions on behalf of the resort, team members, and owners.
• To hire, train, schedule, support, review, discipline, and terminate employees directly accountable to their position to maintain the highest possible levels of employee morale and department productivity.
• To understand and respond to all guest needs and requests in a timely and professional manner.
• To prepare annual departmental budgets for all departments in the division according to the specifications established by the General Manager with the assistance of the Director of Finance.
• To attend weekly group evaluation meetings, ensuring that other hotel departments understand their roles in upcoming group and special event catering programs, and to review past performance of groups which have already checked out.
• To ensure gracious and sincere customer service to all arriving hotel guests, including giving direction to guest rooms, restaurant, and other hotel facilities; and distributing and explaining package instruction letters, where applicable.
• To ensure proper handling of guest check-ins by front desk staff, including welcoming guests, obtaining identification and establishing credit, accurately completing all necessary paperwork, entering information into hotel computer system, explain to guests all aspects of their package format or guest arrangements, and ensuring guest satisfaction with rooms and all accommodations during their stay.
• To inspect guest rooms and public space with the Housekeeping Leadership Team to ensure cleanliness standards are met and exceeded.
• To maximize hotel revenue through encouraging staff salesmanship, status control, and maintenance of the Hotel Management System.
• To ensure proper maintenance and control of guest room keys by Front Desk staff.
• To develop and ensure efficient routine and emergency procedures for all departments in the division.
• To ensure the Guestroom Preventative Maintenance (PM) program is continuously and properly implemented.
• To personally ensure the satisfactory condition of all VIP rooms prior to occupancy, including special attention provided for repeat guests.
• To ensure that affected operating departments have accurate information regarding rooms, including status, condition, and maintenance needs.
• To establish and control inventory of divisional materials, including guest amenities, and administrative and cleaning supplies.
• To put out to bid, annually, all major vendor supplies needed for the operation of all departments in the division.
• To serve as a member of the Safety Committee.
• To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
• To be completely familiar with hotel emergency procedures and provide calm reassuring assistance to guests and fellow employees in the event of an emergency.
• To properly document personnel/payroll transactions, as directed, for processing in the Human Resources office.
• To ensure safe work practices of all Front Desk, Revenue Management, Housekeeping and Reservations staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To conduct departmental safety training for all new Front Desk, Revenue Management, Housekeeping, and Reservations employees before they begin to work.
• To follow all policies and procedures of the Rooms department and Temecula Creek Inn.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others.
• To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
• To attend all mandatory meetings, as directed.
• To perform other tasks, including cross-training, as directed.

Knowledge + Education: Bachelor’s degree in Hotel or Business Management, or equivalent experience, required. English fluency required. Must have minimum four years experience in a leadership/supervisory position within hotel rooms operations. Proficiency in Microsoft applications, hotel profit & loss statements, property management systems, and inventory management software. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.

Skills: Demonstrated ability to train staff and ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

Physical Demands: Stands/walks short to long distances approximately 60% of shift. Sits at desk or in meetings approximately 40% of shift. Moderate use of phones, daily. Uses personal computer approximately 25% of shift. Frequent use of stairs, daily. Must be flexible to work long, sometimes irregular hours. Must be able to work well under pressure.

At-Will Employment: The relationship between Temecula Creek Inn and the employee is for an unspecified period of time and is considered “at will.” This means that the terms and conditions of employment may be changed at any time, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the Board of Directors of the Company has the authority to make any verbal or written agreement contrary to this provision and any such agreement must be put in writing and signed by the Board of Directors before it is effective. Temecula Creek Inn reserves the right to modify and update this Position Description as needed at any time in its sole discretion.

Tribal Jurisdiction: The relationship between Temecula Creek Inn and the employee is a consensual commercial relationship taking place on tribal land within the Pechanga Indian Reservation and, as such, is subject to the jurisdiction of the Pechanga Tribal Court and the sovereign laws of the Pechanga Band of Indians.

I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of the hotel operation.