General Manager in DEERFIELD TOWNSHIP, Ohio at Dave's Hot Chicken

BRAND STANDARDS

Page 15

rev. 9/16/2024

Daves Hot Chicken Franchise Co., LLC Confidential: Limited Internal Use Only

General Manager Job Description

Summary

The General Manager will lead the coordination and planning of everyday business operations.

The General Manager is a team builder and helps provide support and direction to ensure the

operations of the business run smoothly.

Job Expectations

The General Manager is always responsible and accountable for all restaurant activities. The

General Manager ensures all Restaurant Management Team and Team Members are performing their job responsibilities and meeting expectations in all areas of their job

descriptions. The General Manager is expected to create, execute ,and follow-up on the Restaurants Business Plan.

Duties:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities

Communicate to their immediate Supervisor when additional training guidance and practice is needed

Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently

Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness, and time off

Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

Ensure the Restaurant Management Team and Team Members work together to

prepare items on the Daves Hot Chicken menu while following cooking instructions safety procedures, and sanitary requirements

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables,

sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils, and high touch-point areas, and servicing restrooms

Handle Guests concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC

Uniform Policy

Are performance-oriented and performance driven; understand performance

expectations and are aware of performance results

Provide direction/supervision/feedback for their management team & Team Members

to maintain levels of high productivity and team morale

Institute and follow advanced cash handling policies and procedures

Hire, train, schedule, and oversee the daily tasks of their teams

Manage purchasing, inventory, maintenance, and other operational functions

Develop strategies for better workplace efficiency and goal achievement

Focus on building sales and forecasting future performance

Effectively plan, organize, and implement all daily operational routines and activities

with the management team

Ensure all required administrative duties and daily paperwork including required

checklists are completed

Ensure Restaurant is opened and closed according to DHC Policy

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire team in all aspects of business and

personnel practices

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities

Communicate effectively with the Restaurant Management Team and Team Members and to resolve any interpersonal issues as needed