Housekeeper in Billings, Montana at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Housekeeper in our Housekeeping department, you will play a key role in creating a clean, safe, and welcoming environment for all guests and staff. This hourly, full-time position is hands-on and focused on delivering high standards of cleanliness, organization, and attention to detail across assigned areas. You will work both independently and as part of a team to complete daily cleaning tasks, support special projects, and uphold our standards of quality, safety, and service. This role requires reliability, a strong work ethic, and the ability to follow established procedures while providing courteous, professional service.

What You'll Do

• Clean and maintain assigned guest rooms, common areas, and workspaces according to established standards and checklists.
• Perform tasks such as dusting, sweeping, mopping, vacuuming, disinfecting surfaces, and polishing furniture and fixtures.
• Change and make beds, replace linens and towels, and ensure all amenities are clean, stocked, and presented properly.
• Clean and sanitize bathrooms, including sinks, toilets, showers, bathtubs, mirrors, and floors.
• Remove trash and recyclables from rooms and common areas, following proper disposal and recycling procedures.
• Replenish supplies such as toiletries, tissue, soap, cleaning products, and other housekeeping items as needed.
• Inspect rooms and areas for damage, maintenance issues, or safety hazards and promptly report them to the appropriate personnel.
• Follow all safety, sanitation, and infection control guidelines, including proper use of cleaning chemicals and equipment.
• Operate housekeeping equipment (e.g., vacuum cleaners, floor cleaners, carts) safely and maintain them in clean working condition.
• Adhere to daily schedules and productivity expectations while maintaining high quality standards.
• Respond to guest or staff requests for additional linens, amenities, or cleaning in a timely and professional manner.
• Secure rooms and storage areas, ensuring that keys, equipment, and supplies are properly stored and accounted for.
• Follow lost and found procedures when personal items are discovered in rooms or public areas.
• Support deep-cleaning projects, seasonal cleaning tasks, and special assignments as directed by supervisors.
• Work cooperatively with team members and supervisors to meet department goals and maintain a positive work environment.

Qualifications

• Previous housekeeping, janitorial, or custodial experience preferred but not always required; training may be provided.
• Ability to understand and follow written and verbal instructions in English.
• Strong attention to detail and commitment to cleanliness, organization, and safety.
• Physical ability to perform repetitive tasks, including standing, walking, bending, lifting, and carrying up to [X] lbs (or as required by the role).
• Willingness to work a full-time hourly schedule, which may include weekends, holidays, and varying shifts as needed.
• Reliable, punctual, and able to manage time effectively to complete assigned tasks.
• Ability to work independently with minimal supervision and as part of a team.
• Comfort working with standard cleaning chemicals and equipment while following all safety and usage guidelines.
• Professional, courteous demeanor with a focus on respectful interaction with guests, visitors, and staff.
• High school diploma or equivalent preferred, but not always required depending on experience and location.
• Eligibility to work in the country of employment and ability to meet any additional site-specific requirements.