Room Attendant in Billings, Montana at Generation Hospitality

Home2 Suites by Hilton Billings is operated by Generation Hospitality Group under a franchise agreement with Hilton Worldwide.

About The Role

As a Room Attendant in our 40 Housekeeping department, you will play a key role in creating a clean, safe, and welcoming environment for our guests. You will be responsible for maintaining guest rooms and surrounding areas to the highest standards of cleanliness and presentation. This hourly, full-time position requires attention to detail, reliability, and a strong commitment to guest satisfaction, as well as the ability to work efficiently both independently and as part of a team.

What You'll Do

• Clean and service guest rooms according to established standards, procedures, and checklists
• Make beds, change linens, and replace towels and guest amenities as needed
• Dust and polish furniture, fixtures, and equipment in guest rooms and corridors
• Vacuum carpets, sweep and mop hard floors, and ensure all surfaces are clean and tidy
• Clean and sanitize bathrooms, including toilets, showers, sinks, mirrors, and floors
• Replenish room supplies such as toiletries, tissues, coffee/tea, and stationery
• Inspect rooms for maintenance issues, damages, or safety hazards and promptly report them
• Ensure proper use, storage, and care of housekeeping equipment, carts, and cleaning supplies
• Follow all safety, sanitation, and health regulations, including proper handling of chemicals
• Respond to guest requests and questions in a polite, professional, and timely manner
• Adhere to property standards for lost and found items and handle guest property respectfully
• Work closely with the housekeeping team and supervisors to meet daily room quotas and priorities
• Maintain a neat and professional appearance and uphold company policies and procedures
• Assist with cleaning public areas, hallways, and back-of-house areas as assigned
• Participate in training sessions and meetings to maintain knowledge of cleaning standards and procedures

Qualifications

• Previous housekeeping, janitorial, or cleaning experience preferred but not required
• Ability to understand and follow verbal and written instructions in English
• Strong attention to detail and high standards for cleanliness and presentation
• Ability to work on your feet for extended periods and to bend, lift, push, and pull housekeeping carts and equipment
• Capability to lift and move items such as linens, supplies, and small furniture as needed (within reasonable weight limits)
• Reliable, punctual, and able to work a consistent full-time schedule
• Willingness to work weekends, holidays, and varying shifts as required by business needs
• Positive attitude, strong work ethic, and ability to work independently and as part of a team
• Respectful, professional demeanor when interacting with guests and colleagues
• Commitment to following safety procedures and proper use of cleaning chemicals and equipment