Development Officer, Prospect Research & Management in Toronto, Ontario at Kids Help Phone

Job title

Development Officer, Prospect Research & Management

Department

Foundation

Reports to

Senior Director, Advancement Strategy & Donor Experience

Salary range

$ 64,000 - $67,000

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

Sunday, June 14, 2026

The Opportunity:

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)?

Kids Help Phone Foundation is seeking a Development Officer, Prospect Research & Management to help inspire generosity and raise funds across Canada to deliver on KHP’s promise to youth.

Reporting to the Senior Director, Advancement Strategy & Donor Experience, the successful candidate will support the KHP Foundation. The Development Officer, Prospect Research & Management (DO) is responsible for providing research, analysis, and portfolio management support to staff and senior volunteers engaging in fundraising activities. As a member of the Kids Help Phone Foundation, the officer provides insights and oversight in aligning research and prospect management strategies to KHP Foundation’s strategic goals and operating plan – delivering prioritized, high quality, accurate and timely prospect research to build KHP’S supporter base, increasing quantity of the prospect pipeline and quality of the organization’s prospects and data. The DO is responsible for the accurate information flow to and from fundraising staff and to ensure the integrity of prospect data and reports in Raiser’s Edge. It’ll take courage, collaboration, innovation, resilience and trust.

If you’re interested in giving more young people’s feelings a place to go with KHP Foundation, you can explore this opportunity today.

Key Responsibilities:

• Produce in-depth, well-written reports and profiles on prospects and donors by synthesizing and analyzing information obtained from internal and external sources.
• Develop and implement proactive prospecting methodologies to identify and qualify potential supporters and senior volunteers, grow prospect pipeline and track status and insights internally.
• Using a broad spectrum of prospect sources – including existing donors and volunteer-identified prospects – research, organize, and evaluate financial capacity, ability to give, willingness to give, charitable interests, and connection to the organization’s priorities.
• Provide insights, recommendations and identify areas of greatest opportunity to grow prospect and senior volunteer pipeline in support of annual and long-term strategic goals.
• Work closely with Sr. Director, Strategy & Donor Experience to regularly review and analyze pipeline, ensuring it’s health, continued growth and accuracy
• Collaborate with KHP Foundation Management and Team Members to develop fundraiser portfolios and conduct regular reviews to ensure portfolios meet team and individual goals.
• Collaborate with KHP Foundation Team Members to manage, store, maintain and enhance prospect-related data, ensuring there is broad adoption of prospect management strategies, prospect clearance, and pipeline entry protocols.
• Ensure a high level of data quality and data entry timeliness in Raiser’s Edge through accurate and detailed data entry and maintenance.
• Conduct ongoing media scanning to monitor relevant news, people, events, issues, trends that impact fundraising strategies and provide suggested action items for follow-up and to move prospect relationships forward. 
• Collaborate with Operations Team and internal stakeholders to provide a seamless and effective Raiser’s Edge experience, including process development, documenting, training, and internally championing the system’s use.  
• Review, maintain and make recommendations on prospect research tools, subscriptions and services.
• Maintain an awareness of best practices in prospect research, management and pipeline development through ongoing professional development and networking. 

Required skills & experience:

• 3 to 5 years of relevant work experience, ideally in a fundraising role, with a focus on prospect research and prospect management  
• Post-secondary degree, preferably in Library and Information Science, or acceptable equivalent education or training  
• Demonstrated strong project management and problem-solving abilities 
• Demonstrated ability to work independently, manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline 
• Interpersonal skills that support research outcomes being adopted and effective decision making by stakeholders 
• Ability to handle sensitive and confidential information with discretion   
• Proficiency with Raiser's Edge or other fundraising database, including database management, data mining and analysis and report generation 
• Microsoft Outlook, Word, Excel, and experience searching the Internet and online databases such as SEDAR and SEDI, CRA Charities, iWave, and CharityCAN  
• Understanding of Canadian business landscape, financials and corporate annual reports.  

Preferred / Advantageous:

• Fluency in French an asset 
• APRA membership an asset 

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP Foundation.

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP Foundation

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhoneFoundation.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feelings.

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Benefits at KHP Foundation may include:

Candidate verification

KHP Foundation will ask the successful candidate for this opportunity to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP Foundation cares about your privacy. We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP Foundation’s privacy policy or contact us using our general form.

Message to agencies

KHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP Foundation won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP Foundation is deemed gratuitous. KHP Foundation won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.