Respiratory Support Coordinator - Delivery Driver in Plymouth Meeting, Pennsylvania at AdaptHealth LLC

Position Summary:

The Respiratory Support Coordinator provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members.

Essential Functions and Job Responsibilities:

Patient Care & Service Delivery

• Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients
• Set up and fit PAP patients with appropriate equipment and masks
• Conduct patient follow-up calls and visits to ensure optimal care outcomes
• Communicate instructions and processes to patients in a professional, informative, and appropriate manner
• Contact clinical support when urgent patient needs are identified during home visits

Equipment Management & Maintenance

• Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines
• Troubleshoot equipment failures with patience and professionalism
• Report equipment hazards and product incidents in accordance with company policies and procedures
• Maintain working knowledge of current Respiratory Programs and HME products and services

Documentation & Compliance

• Complete all required company, insurance, and government paperwork accurately and timely, including:
• Delivery tickets and safety checklist forms
• Patient booklet receipts, ABNs, and AMAs
• Equipment-specific instruction and cleaning forms
• Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes
• Maintain patient confidentiality and operate within HIPAA guidelines
• Complete assigned compliance training and educational programs
• Maintain compliance with AdaptHealth's Compliance Program

Safety & Quality Assurance

• Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
• Assist with implementation of quality improvement programs to meet company standards
• Promote services and products to community referral sources as appropriate

Competency, Skills, and Abilities:

• Equipment repair or maintenance skills
• Proficiency with computer systems and database applications
• Understanding of basic medical terminology
• Knowledge of insurance verification processes
• Strong attention to detail and organizational skills
• Ability to work under time constraints and manage multiple priorities
• Written and verbal communication skills
• Professional demeanor in patient and staff interactions
• Commitment to confidentiality and data security protocols

Education and Experience Requirements:

• High school diploma or equivalent required
• One (1) year of work-related experience
• Work-related construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience
• Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
• Knowledge of respiratory therapy or DME services preferred.
• Valid and unrestricted driver’s license from state of residence

Physical Demands and Work Environment:

• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
• Must be able to lift 50 pounds as needed.
• Mental alertness to perform the essential functions of position.
• May be exposed to angry or irate customers or patients
• Ability to work outside of normal business hours.
• Requires travel throughout service area and use of personal vehicles
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Must be able to access the patient’s residence as needed.
• Ability to work independently with minimal supervision and availability for extended hours when required.

Compensation

• Compensation is based on experience, location and role level: $23-25 an hour