Optical Manager in Hamden, Connecticut at Medical Eyeglass Center Inc

Optical Department
Locations: Multi-location management around the Hamden, CT area

Position Overview
We are seeking a dynamic Optical Manager to lead operations for our Lexington and surrounding locations. This role is responsible for overseeing daily dispensary functions, driving sales performance, managing a team of optical associates and/or licensed opticians, and ensuring an exceptional patient experience. The ideal candidate is a strong leader with proven experience in retail, healthcare or optical management, excellent communication skills, and a passion for delivering results.

What You’ll Do
Lead and manage all aspects of the optical dispensary, ensuring efficiency, profitability, and compliance with company standards.
Build and maintain strong partnerships with clients, providers, technicians, and administrative staff.
Recruit, train, and develop a high-performing optical sales team.
Oversee sales performance, inventory management, patient flow, and merchandising strategies.
Ensure accurate processing of orders and insurance claims, and timely delivery of financial reports.
Monitor and improve key performance metrics, including sales, collections, and receivables.
Implement promotional initiatives and provide input on product selection and inventory needs.
Serve as the primary liaison between leadership and our client.

What We’re Looking For
Proven leadership experience in optical, retail, or healthcare management.
Strong financial and operational acumen with the ability to analyze data and implement improvements.
Proficiency with all MS Office products
Exceptional communication and relationship-building skills.
Ability to recruit, coach, and inspire a team.
Highly organized, detail-oriented, and adaptable in a fast-paced environment.
Requirements
CT optical dispensing license
Minimum 6 months of experience in optical
Knowledge of frame adjustments and frame repairs
Experience taking accurate measurements (PD, seg height, optical center)
Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
Experience reading lenses using manual lensometer
Ability to handle insurance eligibility checks and authorizations
Strong attention to detail and accuracy when filling prescriptions
Ability to multitask in a fast-paced environment
Basic computer skills and experience with EHR or optical POS systems