Client Support Specialist I (CS27-050) in Edwardsville, Illinois at Southern Illinois University Edwardsville

Description

Client Support Specialist I (CS27-050)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Client Support Specialist I (CS27-050) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Under administrative direction of the Associate Director of ITS, Academic and Client Support Services, Client Relations and Support, this position provides direct support for computer solutions to customer service needs, including the installation, configuration, maintenance, and troubleshooting of computer hardware, software, and related technologies. This includes providing hardware, software, and networking support and training across offices, classrooms, labs, and collaboration spaces to ensure reliable and effective use of technology for faculty, staff, and students.
• This position also works as part of the team that refreshes leased computers on campus during the lease cycle.
• The position maintains ownership of assigned service requests within a designated support area, ensuring issues are progressed to resolution while coordinating with and seeking guidance from senior technical staff as needed within established procedures.
• This position participates as part of the ITS Client Relations and Support team in a structured support model that includes periodic assignment to structured remote support activities, performing troubleshooting within scope using remote support tools to resolve service requests and improve service responsiveness.
• The position contributes to a customer-focused service environment by delivering timely and effective solutions while maintaining awareness of approved technologies, including AI-assisted tools, and applying them appropriately in alignment with university policies, security standards, and regulatory requirements.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
AND
Years can be concurrent.
1) 1+ years installing, upgrading, and troubleshooting computer hardware and software;
2) 1+ years demonstrable knowledge of scripting languages OR programming, and programming theory and practice;
3) 1+ years troubleshooting computer networking technology, servers, services, and related protocols such as TCP/IP, Bluetooth, IEEE 802.11;
4) 1+ years installing, maintaining, administering, and trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;
5) 1+ years large scale imaging experience;
6) 1+ years maintaining systems in an Active Directory environment;

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number:5032 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:

Visa Sponsorship & F-1/J-1 Visas
SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.

International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

E-Verify

SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Securitys E-Verify program.

SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees through the Social Security Administration and the Department of Homeland Security databases. Therefore, the University cannot legally employ individuals who are on OPT STEM Extension, as we cannot provide an E-Verify case number, participation confirmation, or related documentation.

SIUE complies with all applicable federal employment eligibility verification requirements, including completion and maintenance of Form I-9, Employment Eligibility Verification, for all employees as required under the Immigration Reform and Control Act (IRCA).

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu .

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Employer Southern Illinois University Edwardsville

Address 1040 Rendleman Hall

Edwardsville, Illinois, 62026

Website https://www.siue.edu/