Account Care Coordinator in Lancaster, Pennsylvania at Woodstream

Benefits of Working for Woodstream:

• Competitive benefits package including:
  • Bonus Program
  • 401k with Company Match
  • Health, Dental & Vision Insurance Effective on First Day of Employment
  • Parental Leave
  • Adoption Assistance
  • Paid Basic Life & Disability Insurance
  • Accident, Critical Illness, & Hospital Insurance Options
  • ID Theft & Legal Assistance Plan Options
  • Paid Vacation and Holidays
• Stable, growing working environment with a history of 150 years of doing business.
• Opportunity to advance within the company.

Overview of the Role:

This position is responsible for providing a high level of service to our corporate accounts. This is accomplished by managing day to day transactions with assigned customers as it relates to order processing, returned goods, operational compliance, requests for credit/debit, and other customer service needs. The individual will exercise discretion and independent judgement in determining the best way to solve customer issues, while eliminating root cause of any potential issues through creative problem solving.

Essential Functions & Responsibilities:

• Regular attendance and punctuality required
• Manages day-to-day order processing and other transactions with assigned customer accounts
• Partners with Account Directors, Business Development Managers/Specialists, and customers to quickly solve PO discrepancies and other order processing matters
• Collaborates with internal EDI partners and IT Business Analyst to problem solve order processing issues to resolution
• Reviews Daily Management Report for fiscal month progress and drives opportunities to deliver sales to budget goals
• Identifies cost-saving opportunities within the order management process
• Proactively explores ways to improve efficiencies within the current order management method
• Demonstrates a high sense of urgency around accurate completion of all tasks
• Responsible to assure that orders are priced accurately

• Professionally communicates with internal and external customers
• Performs other duties as assigned

Successful Candidate Profile:

• SAP experience preferred
• High School Diploma/GED required; College degree preferred or equivalent work experience
• 1+ years customer service experience required
• Proficient with Microsoft Suite of products, PowerBI experience preferred
• Independent worker with minimal supervision

Woodstream Fun Facts!

• We are the #1 EAC (Electronic Animal Containment/fencing) company in North America, 10X the #2 company and these products protect our food supply.
• We are the ONLY Pest & Animal Control company with a significant ESG (Environmental, Social & Governance) Program.
• Over 40% of our directors and above are woman.
• 57% of the Executive Team (meaning VP and above) are female, black, Hispanic or Asian/Islander.

Woodstream is an Equal Employment Opportunity employer committed to recruit, hire, train and promote without regard to race, color, religion, creed, age, sex, national origin, marital status, union affiliation, disability, sexual orientation, or any other legally protected characteristic.