Insurance Account Manager in North Liberty, Iowa at GreenState Credit Union

Overview

The Account Manager assists the Insurance Advisors and VP of Insurance in quoting, servicing, audits and renewals generally maintaining our Commercial Lines book of business. This role works closely with our Insurance Processors as well as the Senior Account Managers being an account liaison working with clientele for the greater good of their business.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $33.31 - $38.94/hr with a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Performs functions on agency management system proficiently and assists others as needed.
7. Processes, maintains, and prepares new and renewal accounts for marketing, placement, and delivery to Commercial Sales staff or clients as directed.
8. Handles normal account service activity including endorsements, audits, invoicing, etc.
9. Is responsible for policy processing and quality control.
10. Gathers the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewals and/or binders for designated accounts, as needed, within seven days of receipt.
11. Conducts periodic service calls for designated accounts.
12. Performs special projects at the request of designated clients after being approved by manager. Binders and/or policy or endorsement requests are to be completed within three days of date quoted to client.
13. Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims.
14. After reviewing updated client exposure survey information, obtains other renewal information from insured and completes applications for designated renewal business sixty days before renewal date.
15. Receives phone calls and office visitors requesting quotes, changes to existing coverage, review/process certificate of insurance requests and completes the changes/requests within 24 hours of receipt. Determines acceptability and placement, completes applications or endorsements, and collect premium when applicable.
16. Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal.
17. Receives and reviews all termination and cancellations to determine action to be taken and takes needed action within 72 hours of receipt.
18. Handles premium collection through form letter and request cancellation of policies when necessary.
19. Follows up on outstanding claims and provides assistance in their resolution, as necessary.
20. Solicits expiration dates for policies not written by agency.
21. Maintains strong carrier relationships in the Commercial Lines space
22. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients at every service contact.
23. Seeks recommendations from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
24. Meets minimum sales expectations for any and all products and services.
25. Documents all material conversation with insured and/or carriers regarding exposures and coverage.
26. Performs other functions as assigned by management.

Qualifications

1. Minimum of 3 years of insurance or business-related experience.
2. Commercials lines account management experience strongly desired
3. A two-year college degree, completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
4. Professional insurance designation preferred.
5. Must possess personal property/casualty agent’s license and commercial license.
6. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
7. Self-directed nature, ability to work independent of supervision, and ability to follow directions.
8. Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption.
9. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs.
10. Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time.
11. Strong analytical skills with excellent verbal, written and interpersonal communication skills.
12. Must be bondable.