Service Technician - Diridon West at Diridon West – San Jose, California

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Service Technician at Diridon West with Hines, you will be responsible for overseeing technical and mechanical work of the Community to meet the standards of Hines. Responsibilities include, but are not limited:

• Complete assigned work orders generated from requests in a timely manner

• Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed

• Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements.

• Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity

• Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks

• Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests

• Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact

• Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible

• Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned

• Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful

• Generally competent in understanding and following all current emergency procedures

• Adjust and operate the fire alarm and life safety systems

• Functional knowledge of the Hines policies and standards

• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment

• Successful completion of all required training programs within required timeframes

• Possess computer skills to administer the work order programs and building operations

• Compute basic mathematical equations

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution preferred
• Three or more years of property maintenance or related industry experience

• Have or obtain required city and/or government licenses or permits, i.e.:

  • The EPA CFC Universal Certification Technician certificate

  • Pool & Spa Operator

• * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.

• Strong general knowledge of residential plumbing, electrical, general carpentry, HVAC, and appliances

• Excellent interpersonal and communication skills

• Attention to detail, organization, and strong multitasking abilities

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time

• Use olfactory, auditory, and visual senses

• Work standing all day

• Lift 25 lbs. or more

• Climb up and down stairs and ladders

• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)

• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)

• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays.

• Ability to work an on-call schedule and overtime as business needs deem appropriate

• Compensation: $26/hr - $28/hr