Plumbing Service Manager | Residential at PREMIUM PLUMBING LLC – Tampa, Florida

Premium Plumbing is seeking a driven and experienced Plumbing Service Manager to lead our growing service department in Tampa. This is a pivotal leadership role for a professional ready to move "off the tools" and focus on mentorship, operations, and business growth.

We pride ourselves on honesty, professionalism, and treating every customer like family. If you thrive in a fast-paced environment and are ready to lead a team that values accountability and exceptional service, we want to talk to you.

Why Join Our Team?

• Lucrative Earning Potential: Competitive base salary ($60k–$75k) with a realistic $20,000+ annual performance bonus structure.
• Stability & Growth: Join a fast-growing company that offers ongoing training and career advancement opportunities.
• Supportive Culture: work in a family-style environment where teamwork and integrity are paramount.

Key Responsibilities

• Team Leadership: Supervise, train, and mentor service and install technicians to ensure high-quality workmanship and professional customer interactions.
• Operational Efficiency: Oversee daily dispatching and scheduling to maximize productivity and technician route efficiency.
• Performance Management: Monitor key performance metrics (KPIs) and maintain high customer satisfaction ratings.
• Technical Support: Provide troubleshooting assistance to technicians in the field and assist with quoting, invoicing, and warranty follow-ups.
• Asset Management: Manage inventory, tools, and equipment for the service fleet.
• Compliance: Enforce safety procedures, plumbing codes, and company policies.

Qualifications

• Experience: 5+ years of plumbing experience required, with at least 2 years in a leadership or management role.
• Licensing: Valid plumbing license or equivalent field experience is preferred.
• Technical Skills: Deep knowledge of plumbing codes, diagnostics, and repair procedures for residential and light commercial systems.
• Software Proficiency: Experience with ServiceTitan or similar dispatching/scheduling software is highly preferred.
• Soft Skills: Strong communication, organizational, and problem-solving skills with the ability to make sound decisions under pressure.

Benefits & Compensation

• Total Compensation Target: $80,000 - $95,000+ (Includes Base + Bonus).
• Performance Bonuses: Target of $20,000/year based on department performance.
• Retirement: 401(k) with company match.
• Healthcare: Comprehensive Health, Dental, and Vision benefits.
• Time Off: Paid time off (PTO) and paid holidays.
• Company Perks: Company vehicle and fuel card provided (if applicable).