Account Manager in Rice, Minnesota at Virnig Manufacturing, Inc.

An Account Manager serves as a key customer contact and consultant. This position requires a proactive, analytical professional who can exercise discretion and independent judgement in evaluating customer needs, recommending solutions, and making decisions that directly affect customer acquisition, retention, and overall company revenue. Knowledge of products and their mechanical workings is important for quick and accurate follow-up and service. The Account Manager will work closely with the outside sales team and interact daily with authorized Virnig dealers as well as end-users of the product. This position is ideal for an ambitious professional with an interest in the construction and agriculture industries who can build relationships and provide outstanding customer service.

Benefits Include

• Health insurance
• Dental insurance
• Life and disability insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays

Pay Range: $45,760-$74,000/year, based on experience and qualifications

FLSA: Salaried

Key Responsibilities:

• Serve as a strategic partner to customers by exercising independent judgement in recommending Virnig products and services based on unique customer requirements.
• Align and work as teammates with Regional Sales Managers to provide support for all customer needs.
• Develop strategies with Regional Sales Managers to grow market share within an assigned territory.
• Make informed decisions in qualifying leads, proposing tailored solutions, and handling escalated service issues with minimal supervision.
• Proactively follow up on quotes and leads to ensure timely responses, address customer questions, and convert to orders while maintaining a consultative, solution-oriented approach.
• Prioritize tasks to ensure goals are met and strategies are implemented effectively.
• Build strong partnerships with new and existing customers via phone and email.
• Maintain product knowledge and participate in sales and developmental training.
• Support customers and dealer network by accurately generating quotes and orders.
• Answer basic technical questions about specific attachments, parts, and accessories.
• Be cooperative, positive, and respectful with customers, supervisors, and co-workers.
• Inform the supervisor of any concerns that may arise.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree, AA, or other college experience is helpful and desired. High school diploma or equivalent required.
• Minimum of 2 years of sales experience, preferably in sales of skid steers, attachments, farm, or construction equipment.
• Experience operating a skid steer preferred.
• Knowledge of skid steer attachments or related equipment.
• CRM or Salesforce experience preferred.
• Proficiency in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.

Skills:

• Communication, Relationship Building & Negotiation: Exceptional relationship-building, strong communication, and negotiation skills with the ability to effectively engage with people outside the organization – representing the company to customers and external sources via telephone, written form, email, virtually, or in person.
• Self-motivated and Goal-oriented: Strong drive to achieve sales targets and the ability to multi-task and thrive in a fast-paced environment.
• Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Gathering Information: Observing, receiving, and otherwise obtaining information from all relevant sources with an eye for details.
• Organizing, Planning, and Prioritizing Work: Ability to multitask and work on multiple projects simultaneously while keeping deadlines at the forefront.

Physical Requirements:

• Prolonged periods of sitting at a desk, talking on the phone, and working on a computer.
• Ability to move about between offices and attend meetings which may include ascending or descending stairs.
• Occasional lifting and carrying of materials or equipment weighing up to 15 pounds.
• Hearing and speech ability to communicate effectively in person and over the phone using the English language.
• Ability to use hands and fingers to operate standard office equipment such as a computer keyboard, mouse, telephone, copier, and printer with precision and efficiency.