Service Manager in Ocean Isle Beach, North Carolina at Southern Marinas LLC

Ocean Isle Marina is a premier marina located in the picturesque coastal town of Ocean Isle Beach, NC. We pride ourselves on providing exceptional marine services, top-notch customer service, and a welcoming atmosphere for boating enthusiasts. As we continue to grow, we are seeking a dynamic and experienced Marine Service Manager to join our team.

Job Summary: We are looking for a skilled Marine Service Manager to oversee and coordinate all aspects of our marine service department. The successful candidate will be responsible for managing a team of skilled technicians, ensuring the efficient and high-quality delivery of boat maintenance, repairs, and other marine services. The Marine Service Manager will play a key role in maintaining customer satisfaction, managing service schedules, and contributing to the overall success of Ocean Isle Marina.

Responsibilities:

1. Team Management:

• Lead and supervise a team of marine service technicians.

• Foster a positive and collaborative work environment.

• Provide guidance, training, and support to team members.

2. Service Operations:

• Coordinate and prioritize boat maintenance, repairs, and service requests.

• Ensure timely and efficient completion of service tasks.

• Oversee quality control to maintain high service standards.

3. Customer Service:

• Interact with customers to understand their service needs and address any concerns.

• Maintain excellent customer relations through effective communication and problem resolution.

4. Inventory Management:

• Monitor and manage marine service department inventory.

• Place orders for necessary parts and equipment in a timely manner.

5. Budget and Cost Control:

• Collaborate with upper management to develop and manage the marine service department budget.

• Implement cost-effective measures without compromising service quality.

6. Compliance and Safety:

• Ensure that all service activities comply with industry regulations and safety standards.

• Implement and enforce safety protocols within the marine service department.

7. Reporting:

• Provide regular reports on service department performance, including key metrics and KPIs.

Qualifications:

• Proven experience in marine service management.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• In-depth knowledge of boat maintenance, repairs, and marine service operations.

• Familiarity with marine industry regulations and safety standards.

• Strong organizational and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

If you are passionate about the marine industry, possess the required skills, and are ready to contribute to the success of Ocean Isle Marina, we invite you to apply for the position of Marine Service Manager. Join us in providing exceptional service and creating memorable experiences for our valued customers.