Customer Engagement Rep at PINE ENVIRONMENTAL SERVS – Mississauga, Ontario

Purpose

The Customer Engagement Representative plays a key role in ensuring Pine’s customers receive exceptional service from inquiry to delivery. This position combines customer relationship management with branch operational coordination — supporting rentals, logistics, and administrative processes.

What You’ll Do

• Serve as primary contact for customers regarding equipment rentals, order status, and general inquiries.
• Prepare quotes for products and services; follow up to ensure customer satisfaction and capture outcomes.
• Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
• Assist in branch sales and marketing efforts through outgoing phone calls and emails.
• Coordinate with operations, logistics, and sales teams to ensure timely deliveries, pickups, and service resolutions.
• Enter and maintain order details, call-offs, and communications in Pine’s database.
• Help customers troubleshoot issues and coordinate solutions such as repairs, replacements, or adjustments.
• Process POs, billing, and credit card transactions as needed.
• Promote a positive Health and Safety attitude / workplace.
• Through your regular customer engagement, identify opportunities to improve service, expand relationships, or drive revenue growth.

• Other duties as assigned.

What You Bring

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
• Proactive and creative problem-solving skills and the ability to take ownership of the customer experience.
• Strong attention to detail and organizational skills; able to manage multiple priorities in a fast-paced setting
• Proficiency in Microsoft Office; experience with databases or CRM systems.

Education/Experience

• High School Diploma/GED or Higher
• 2+ years of Customer Service Experience, preferably in the environmental/safety or rental field

Why You’ll Love Working Here

• You’ll be part of a collaborative, customer-driven branch team where service excellence directly contributes to success.
• Competitive pay and comprehensive benefits, including:
• Health, dental, vision, and life insurance
• Paid time off
• RRSP match
• A stable, growing company with opportunities to learn the environmental and rental services industry.