What is the role of a Processor at NCB Management?

The Processor position at NCB Management is a Full-time or part-time position opportunity in the relevant field.

Where is this Processor job located?

Rockwall, Texas, 75032, United States

What type of employment is offered for this Processor role?

Full-time or part-time position

What industry does this Processor position belong to?

This role spans multiple industries.

What is the expected salary for this Processor job?

Compensation will be discussed during the hiring process.

How can I apply for the Processor position at NCB Management?

You can apply directly through the application link provided.

Processor at NCB Management

P40 Collections Agent Job Description

Job Title

Collections Agent

Reports To

Collections Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Collections

Prepared By

Blake Harvey

Date

12/30/25

Position Overview

Collections is an important department tasked with ensuring that refunds are being sent to the appropriate place and that P40 is receiving the funds owed. Collections Agents check the status of refunds and resolve any issues we may have with late/missing refunds. Collectors are familiar with the entire accounts process since they are responsible for determining which part of the collection process was missing, or what went wrong to where the refund was not paid to P40.

Principle Responsibilities

Check on the status of refundsLocate any checks that are missing/outstandingCall/contact dealerships and administrators to make sure the checks have been sent or are in the process of being sentA collections agent can be asked to collect on any of the following types of accounts, some of which might have different collections processes:GMF AccountsGME (GM Early Payoffs)Ally 1 Non-Dealer DebitAlly ARK accountsDebt File accounts

Principle Objectives and Expectations

Objective: Ensure that refund checks are arriving at P40 and resolve any issues with missing/delayed refundsCollections Agents will be required to collect a certain % of their collections pools each month, with the percentage being set by the Collections Team Lead based on the type of accounts they are collecting onCollections Agents are expected to treat the representatives with respect and courtesy while on calls, as having good relations with the warranty administrators and dealerships is essential to the company

Experience

Office experiences handling a high volume of accounts is preferred (but not required)Being comfortable working on the phone for most of the day is necessaryPrior work experience on the phone is preferred (but not required)

Education

Minimum Requirement: High School Diploma or GED

Processor at NCB Management – Rockwall, Texas

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