Director, Patient Transportation at RWJBarnabas Health – West Orange, New Jersey

Job Title: Director

Location: SBC Corporation

Department Name: Support Services

Req #: 0000238609

Status: Salaried

Shift: Day

Pay Range: $134,893.00 - $182,106.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Corporate Director of Patient Transportation provides strategic oversight and operational leadership for the movement of patients across the RWJBarnabas Health system. This role is responsible for the performance and integration of the Aramark management team to ensure that patient throughput is optimized, safety protocols are met, and equipment is managed efficiently. The primary goal is to minimize patient wait times and “bed-to-bed” transit duration, which directly impacts hospital capacity, emergency department boarding, and overall patient flow.

Qualifications:

Required:

• A minimum of five years of experience as a director leading Patient Transport Operations in a large hospital, hospitality industry, integrated healthcare delivery system or academic medical center.
• Demonstrated success in managing annual operational budgets exceeding $3 million and achieving significant (minimum 5-7%) productivity and process improvement year-over-year.
• Proven track record as the lead for successful, large-scale patient throughput and capacity management initiatives.
• Exceptional financial, analytical, project management, and contract negotiation skills demonstrated in a competitive market.
• Must possess strong research and analytical skills, as well as excellent written & oral communications skills
• Ability to deliver information accurately in a fast-paced environment with insight and perspective.

Essential Functions:

• Throughput Strategy: Design and implement system-wide standards for patient movement to reduce discharge delays and improve “First Case On-Time Starts” in surgical services.
• Technology Integration: Oversee the utilization of transport tracking software, Epic to monitor real-time data and heat maps of high-demand areas.
• Capacity Management: Partner with Nursing and Bed Control to predict peak transport volume and adjust staffing levels accordingly.
• Quality Audits: Conduct regular site visits to ensure safety checks (e.g. oxygen tank levels during transport, patient ID verification).
• Patient Safety:Standardize “Safe Patient Handling” protocols and equipment usage (lifts, specialized chairs)to prevent patient falls and staff injuries.
• Regulatory Readiness: Ensure all transport operations comply with The Joint Commission standards, specifically regarding patient privacy (HIPAA) and hand-off communications.
• Fleet Management: Oversee the lifecycle of wheelchairs, stretchers, and specialized bariatric equipment across the system.
• Asset Tracking: Implement RFID tracking to locate equipment quickly and reduce loss.
• Leadership Development: Promote teamwork and professional growth, encouraging creativity and accountability. Build a robust, cohesive leadership team and talent pipeline for succession planning across all Patient Transport functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.