Clinical Laboratory Assistant- Phlebotomy Technician at Signature Healthcare – Brockton, Massachusetts

Clinical Lab Assistant-Phlebotomy Technician Roles and Responsibilities:

• Collect blood samples according to laboratory policies and procedures in the outpatient and inpatient setting.
• Register patients as required
• Order appropriate laboratory testing as requested by providers
• Receive specimens individually or by batch into the LIS
• Batch specimens to secondary locations as required
• Process specimens for both in-house and reference laboratory testing according to testing requirements
• Ensure specimens are collected, stored and processed according to testing requirements
• Cancel and request new samples when integrity is compromised
• Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner
• Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process
• Perform add-on testing as requested ensuring appropriate specimen requirements are followed
• Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens
• Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately
• Clarify all unclear orders prior to collection or processing
• Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person
• Assist callers with questions or direct them to appropriate resource
• Fax patient results according to laboratory policy

• Provide excellent customer service to patients, physicians and other healthcare providers

• Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner
• Communicate issues or significant events to both management and incoming shifts
• Follow up on events with patients and/or healthcare providers and document appropriately
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commit to recognize and respect cultural diversity for all customers (internal and external).
  • Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Perform other duties as assigned

Required

• High School Education or equivalent required.

Preferred

• Experience in medical terminology, customer service and patient registration. Post High School education in business or liberal arts desirable.
• Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.
• Software/Hardware: Meditech, Lattice