Universal Banker I at Avidia Bank – Framingham, Massachusetts

Avidia Bank

Equal Employment Opportunity/M/F/disability/protected veteran status

Description:

Overview:

Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

• Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
• Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
• Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
• Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
• Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank’s mission of being a dedicated and responsible corporate citizen.

Other Responsibilities:

• Perform related and unrelated duties as may be required.

Requirements:

• High School diploma or equivalent.
• Minimum of one year experience in a cash handling, customer service, administrative, or related role.
• Previous banking experience strongly preferred.
• Strong customer service, communication, problem solving and organizational skills.
• Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency.
• Understanding of basic social media concepts and willingness to incorporate into retail banking culture.
• Previous experience with MS Office applications and the ability to adapt to new software systems.
• Schedule will include extended and/or weekend hours.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21