Medical Administrative Assistant at LifeBridge Health – Baltimore, Maryland

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role:

• Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians.

KEY RESPONSIBILITIES:

• Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members.
• Greets, screens and directs visitors, patients, sales representatives, etc.
• Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements.
• Services the needs of patients in the Medical Office.
• Schedules patient appointments, may post surgeries, etc.
• Performs pre-registration or registration by interviewing patient and obtaining relevant information e. g. personal demographics and health insurance information.
• Obtains necessary authorizations.
• May assist patients in examination room when needed.
• May collect copays.
• Opens, sorts and distributes incoming mail; answers routine correspondence independently.
• Maintains office supplies; prepares inventory and purchase orders.
• Participates in special projects as needed.
• Optimizes facility and professional charge entry and subsequent collections for all services provided.

REQUIREMENTS;

• Education: HS Diploma/GED preferred
• Experience: 3-5 years of experience in call center environment.

Salary range: $18 to $22/hour based on years of experience and internal equity