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Service Desk Technician-FL at Quiet Professionals LLC – TAMPA, Florida

Quiet Professionals LLC
TAMPA, Florida, 33607, United States
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About This Position

Job Title: Service Desk Technician

Experience Level: Entry-Level

Location: MacDill, FL

Clearance: TS/SCI

Quiet Professionals, LLC is seeking a Service Desk Tech who will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. The ideal candidate will be proficient with industry standard desktop operating systems and office automation software suites. Excellent verbal and written communication skills are required. Special Operations Force experience is preferred but not required. The role involves working rotating shift schedules, including nights, weekends, and holidays.


Duties & Responsibilities

Serve as the initial point of contact for resolving desktop, laptop, and mobile-related problems in a 70,000+ customer enterprise.Provide VIP-level support to USSOCOM executive-level users and their staff, as required.Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment via telephone.Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers globally.Determine the appropriate special team (Desktop Support, Customer Support, Network Administration, or System Administration) for unresolved issues and assign tasks accordingly.Install, maintain, and troubleshoot server, network, system, and application issues.Possess technical experience in the setup, operation, and troubleshooting of associated and follow-on operating systems.Experience with Dameware, RDP, and Terminal Services is required.Perform incident management functions, including trending, prioritization, and communicating findings with senior organizational team members.Perform other duties as required.


Requirements:

Must have DoD 8570 IAT Level I certification.Must be able to maintain DoD 8570 IAT Level I certification through continuing education or re-certification.Must possess a current TS Clearance with SCI eligibility.

Preferred:

DoD 8570 IAT Level II certification.Special Operations Force experience.

Quiet Professionals, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Quiet Professionals, LLC will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need assistance or an accommodation due to a disability, please contact us at recruiting@quietprofessionalsllc.com.

This job description is intended to describe the general nature and level of work performed by employees assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management retains the discretion to add or change the duties of the position at any time. Employment with Quiet Professionals, LLC is at-will, meaning either the employee or Quiet Professionals, LLC may terminate the employment relationship at any time, with or without cause or advance notice, as long as it does not violate applicable law.

Job Location

TAMPA, Florida, 33607, United States

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