Inside Sales / Customer Service Representative - Industrial Distribution at SunSource – Sterling Heights, Michigan
SunSource
Sterling Heights, Michigan, 48310, United States
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About This Position
Inside Sales / Customer Service Representative - Industrial Distribution
SunSource
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Essential Functions- Maintain and improve Customer relationships
- Address Customers’ needs
- Assist & Support Account Managers
- Provide accurate product information, pricing and availability in a fast paced environment
- Negotiate sale and purchase price
- Assist with customer returns
- Expedite and route material
- Provide product literature
- Technical assistance
- Upload data on Customer internet portals
- Create quotes and sales orders
- Assist with pulling inventory and preparing shipments
- Follow up with Customers to provide accurate delivery dates and updated order status
- Outbound prospecting calls to grow our market and sell value-add services
- Update customer information in CRM (Customer Relationship Management) system
- HS Diploma or GED
- Associate's degree, bachelor's degree OR technical degree is preferred
- 2+ years of experience in inside sales / customer service
- Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
- Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
- Working experience with Trend is a plus
- Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
- Industry competitive compensation and bonus plan
- Medical, Dental, Vision, and 401(k)
- We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
SunSource
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Job Location
Sterling Heights, Michigan, 48310, United States
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